Account Maintenance Technician

City Of Edmonton; Edmonton; Hybrid; Full time

Job summary

Join a forward-thinking city government as an Account Maintenance Technician, where you will play a vital role in ensuring accurate tax account information for properties in Edmonton. This position offers a dynamic work environment where your organizational skills and attention to detail will shine. You will engage in various responsibilities, from data entry to customer service, all while collaborating with different departments. With a focus on inclusivity and a commitment to community service, this role provides the opportunity to make a meaningful impact while enjoying a supportive work culture. If you're ready to embrace new challenges and contribute to the city's success, this is the perfect opportunity for you.

Benefits

Flexible Work Arrangement

Diversity and Inclusion Initiatives

Professional Development Opportunities

Qualifications

• 2 years office experience in an administrative role with data entry.
• High school diploma or GED with business subjects.

Responsibilities

• Input and verify information in the assessment and taxation database.
• Respond to inquiries related to tax accounts from various stakeholders.

Skills

Data Entry

Organizational Skills

Communication Skills

Customer Service

Time Management

Attention to Detail

Multi-tasking

Problem Solving

Education

High School Diploma or GED

Certificate in Office Practices

Tools

Google Sheets

Taxation, Assessment and Collection System (TACS)

POSSE

Alberta Land Titles

Job description

Job Description - Account Maintenance Technician (51607)

Job Number

51607

Are you someone who enjoys a variety of responsibilities, challenges and an opportunity to demonstrate initiative?

Do you have good time management skills, the ability to exercise good judgment and prioritize a heavy workload?

We are looking for a highly motivated, confident individual with strong communication and organizational skills to provide support in a busy and dynamic environment. As an Account Maintenance Technician in the Assessment and Taxation Branch, your primary role will be to ensure information on tax accounts is current and accurate for the purpose of assessing properties in the City of Edmonton. You will be required to use your data entry experience, attention to detail and effective organizational skills to perform a variety of tasks.

What will you do?

• Input information in the assessment and taxation database related to ownership and account statuses
• Verify Land Titles interface updates, monitor and resolve land title messages, enter title rejections and correct errors
• Review data entry of peers and track workload on Google sheets
• Research and create accounts and account relationships for properties affected by subdivision, road, condominium, or consolidation plans, etc.
• Create and update non-titled property accounts
• Process and distribute mail for the Branch; research and redirect mail returned by Canada Post and update information on tax accounts
• Input school support forms from new property owners and record declarations
• Review processes, maintain procedure manuals and identify opportunities for improvement
• Scan documents, file and maintain source documents according to approved retention schedules
• Respond to inquiries related to tax accounts from property owners, law firms, 311, the Edmonton Service Centre and other operational areas and City Departments. Ensure responses are consistent with operational policies and procedures, FOIP and other legislated requirements
• Conduct research, resolve and respond to inquiries and issues related to ownership, school support and mailing address changes
• Liaise with manufactured park owners regarding ownership updates and respond to customer inquiries relating to manufactured home properties
• Collaborate with other operational areas to resolve issues related to property tax account information
• Perform other related duties as required

Qualifications:

• Completed high school diploma or GED, including business subjects with emphasis on general office practices or completion of an appropriate certificate program
• 2 years office experience in an administrative role with demonstrated experience inputting large volumes of information

Skills required for success:

• Familiarity with land titles documents and reading maps/registered plans
• Working knowledge of Taxation, Assessment and Collection System (TACS), POSSE and Alberta Land Titles would be an asset
• Excellent data entry and computer skills using various applications including Google
• Must be well organized, have strong multi-tasking skills and the ability to use good judgment in managing and prioritizing a large volume of workload
• Accurate data entry skills and proficiency using various computer applications
• Strong interpersonal skills and the ability to work effectively within a team
• Customer service experience and the ability to respond to inquiries (verbally and written) in a professional and respectful manner
• Ability to work efficiently and effectively with a high level of accuracy under tight timelines
• Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
• Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent and foster an environment that encourages others to do the same

Conditions of employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement.

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits here.

Up to 1 temporary full-time position for up to 11 months

Hours of Work: 33.75 hours per week, Monday - Friday

Salary Range: $25.172 - $31.257 (Hourly)

Talent Acquisition Consultant: RD/MZ

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Métis Nation.

Posting Date

Jan 28, 2025

Closing Date

Feb 11, 2025 11:59:00 PM (MST)

Number of Openings (up to)

1 - Temporary Full-time

Union: CSU 52

Department

Assessment and Taxation

Work Location(s)

Chancery Hall, 7th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3