Account Lead (Toronto/GTA)

SmartRecruiters, Inc.; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vacation 3 weeks

Emergency leave

Training & development

Onboarding program

Job summary

ET Group is seeking a dynamic Account Manager in the Greater Toronto Area to develop trusted client relationships, drive new sales, and manage revenue growth for enterprise and government clients.

You will lead client engagements, nurture opportunities, and coordinate with cross-functional teams to deliver premium AV solutions and services. Competitive compensation and comprehensive benefits are provided.

Qualifications

• 4–6 years in account management, client success, or customer engagement — B2B preferred.
• Proven record of retaining and growing a client portfolio.
• Experience leading or mentoring junior team members.
• Comfortable owning revenue targets (sell, cross-sell, renewal).
• Understanding of AV or technology solutions considered an asset.

Responsibilities

• Find new clients and potential sales.
• Nurture deep and broad client relationships to extend influence and be the main contact for the account.
• Cultivate and qualify opportunities and identify the best sales strategies.
• Update and maintain sales pipeline data/forecast within CRM.
• Provide accurate client data, sales details, and related information (site, packages, contacts).
• Understand the competitive landscape and assess potential threats.
• Position ET Group's value proposition to meet client needs.
• Establish margins and negotiate contracts within the team.
• Lead the RFP execution and responses.
• Communicate client needs and connect with ETG team members as required.
• Participate in internal, partner, and vendor trainings to stay updated on technology solutions.

Skills

Account management

Client retention

Mentoring

Revenue targets

AV/tech knowledge

Tools

CRM

Job description

• Compensation: CAD 100,000 - CAD 130,000 - yearly

Company Description

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence through transparency, collaboration, and innovation. We are proud to be recognized as one of the top workplaces in Canada. Ranked 30th on the 2026 Best Workplaces in Canada list, our commitment to fostering a positive and inclusive work environment is at the heart of everything we do.

As pioneers in asynchronous work, we empower our team to make decentralized decisions and drive meaningful change. We design and integrate cutting‑edge audiovisual (AV) solutions that enhance collaboration and communication. Committed to continuous learning and teamwork, we deliver high‑touch, premium AV solutions to enterprise and government clients.

Job Description

To seek out, find and develop trusted, profitable relationships with existing and new clients.

Core Accountabilities

• Find new clients and potential sales.
• Nurturing deep and broad client relationships to create more stakeholder influence, and act as the main point of contact within the account.
• Cultivating and qualifying new opportunities while identifying the most appropriate sales strategies.
• Updating and maintaining sales pipeline data/forecast within CRM.
• Providing accurate client data, sale details and other sale related information (i.e. site, packages sold, contacts).
• Understanding the competitive landscape and assessing potential threats.
• Understanding and positioning ET Group's value proposition to meet client needs.
• Establishing margins and negotiating contracts within the team.
• Team lead for RFP execution and response.
• Communicating and prioritizing needs for the client, connecting and engaging to other ETG team members as required.
• Participate in internal, partner and vendor trainings to stay up to date on the latest technology solutions.

Qualifications

• 4–6 years in account management, client success, or customer engagement — B2B preferred
• Proven record of retaining and growing a client portfolio
• Experience leading or mentoring junior team members
• Comfortable owning revenue targets up (sell, cross‑sell, renewal)
• Understanding of AV or technology solutions considered an asset

Further Details:

• Annual salary range: 100-130k CAD per year.
• Ability to obtain required security clearances and confidentiality agreements.
• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 personal emergency leave days.
• Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere.

Please note, you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.