Account Executive, Tickets

Golf Canada; Oakville; On-site; CAD 48,000 - 52,000; Full time

Job summary

A leading sports organization in Ontario is seeking a motivated Account Executive to drive ticket sales for prestigious tournaments. In this role, you will engage with fans and corporate clients, manage sales processes, and provide exceptional service. The ideal candidate has 1–3 years of relevant experience and a passion for sports, especially golf. Join a dynamic team in a fast-paced environment and grow your career in sports sales. Applications due by February 2, 2026.

Qualifications

• 1–3 years of experience in sales, ticketing, or customer service.
• Background in sports or live events preferred.
• Strong organizational and customer service skills.

Responsibilities

• Proactively sell ticket products and manage customer relations.
• Provide service and administrative support for sales activities.
• Assist with reporting, invoicing, and sales analysis.

Skills

Sales experience

Customer service skills

Organizational skills

Verbal and written communication

Tools

Ticketmaster Archtics

CRM systems

Microsoft Office Suite

Job description

Reports to: Director, Premium Experiences, Tickets

Status: Contract, Full Time (8 months)

Pay Range: $48,000 - $52,000 per annum

Ideal Start Date: March 2026

OVERVIEW

About Us

Golf Canada is the National Sports Federation and governing body for golf in Canada representing more than 319,000 golfers and 1,435 member clubs across the country. A proud member of the Canadian Olympic Committee, Golf Canada’s mission is to increase Canadian participation and excellence in golf while upholding the values of Fun, Inclusivity, Excellence, Integrity, Accountability. For more information about what Golf Canada is doing to support golf in your community, visit www.golfcanada.ca.

About Role

This role provides a unique opportunity to work as part of a team in a dynamic and fast-paced environment while gaining experience in a range of event management tasks. Account Executives will work alongside full-time staff on many aspects of the RBC Canadian Open & CPKC Women’s Open. This role supports the execution of ticket sales strategies across individual, group, and corporate ticket products, while delivering best-in-class service to fans, corporate clients, and community stakeholders. This position is ideal for a motivated, early-career sales professional looking to grow within the sports and live events industry, gain hands‑on experience at a premier international sporting event, and develop into a future sales leader.

PRIMARY DUTIES

1. Sales of RBC Canadian Open & CPKC Women’s Open Tournaments 70%

• Receive in-bound and place out-bound calls and emails relating ticket sales and service.
• Proactively sell ticket products including daily grounds tickets, weekly passes, group tickets, premium upgrades, and promotional offers
• Support group sales initiatives targeting corporate clients, community groups, charities, schools, and sports organizations
• Working independently to generate outbound sales (calls, emails, LinkedIn outreach) to generate new business and grow existing accounts
• Manage a portfolio of ticket buyers, providing timely follow‑up and exceptional customer service
• Build strong relationships with repeat buyers to drive retention and upsell opportunities
• Support clients through the full sales lifecycle, from inquiry to post‑event follow‑up
• Assist in achieving and exceeding individual and team revenue targets

2. Service & Administrative Support 20%

• Tracking and adding of payments.
• Reporting & Invoicing
• Support of our sales & finance teams.
• Maintain accurate records of sales activity and pipelines within CRM and Ticketmaster systems
• Track leads, conversions, and revenue performance against targets
• Assist with sales reporting, forecasts, and post‑event recap analysis
• Assist with ticket fulfillment, delivery, and issue resolution in collaboration with ticket Operations
• Support the execution of ticketing promotions, offers, and sales campaigns
• Assist with communication and support our customers in our mobile ticketing initiatives.

3. Other Duties 10%

• Special assignments as required.
• Work with professional championships & Sales teams to manage on‑site corporate hospitality customer requirements for Canadian Opens.
• Work closely with Ticket Operations, Marketing, Partnerships, and Hospitality teams to align sales efforts
• Work with manager of ticket operations and service to learn the back end of the TM Archtics system and work the phone queue during busy periods.
• Support sales operations interns and seasonal staff as needed during peak sales periods
• Continuously develop product knowledge and sales skills through training and mentorship

REQUIRED SKILLS, KNOWLEDGE, & ABILITIES

• 1–3 years of experience in sales, ticketing, sponsorship, or customer service (sports or live events preferred)
• Experience using Ticketmaster Archtics, CRM systems, or sales platforms
• Background in sports, entertainment, or live events
• Familiarity with the GTA corporate and group sales market
• Interest in pursuing a long‑term career in sports sales or commercial leadership
• Strong organizational skills and administration skills.
• Excellent verbal and written communications skills.
• Exceptional customer service skills, including professional and proficient phone, interpersonal and email communications.
• Strong decision making and conflict resolution abilities.
• Customer service and Sales/Marketing/Telemarketing/Customer Service experience is considered an asset
• High proficiency with Microsoft office suite including advanced MS Excel skills.
• Golf knowledge or experience is not required but a passion and interest in the game of golf and in Golf Canada’s mission is.
• Some weekends and nights required.

APPLICATION DETAILS

1333 Dorval Drive, Suite 1

How to apply: Pleasesubmityour cover letter and resume through the job posting link on Golf Canada’sCareer Pageby February 2, 2026. Golf Canada thanks all applicants but will contact only those who will be invited for an interview.

Our recruitment and selection procedures reflect our commitment to the safety and protection of children and youth across our programs. The successful candidate willbe requiredto provide a satisfactory criminal check as a condition of employment.

Golf Canada’s core values are “Fun, Excellence, Inclusion, Respect, Accountability” and while these are included in each employee’s offer of employment and annual employment letters, these core values are also an integral part of the Golf Canada’s recruitment, hiring and annual review process

Golf Canada is dedicated to employment equity and fostering diversity within the workplacein order tobuild an inclusive workforce where all employeeshave the opportunity toreach their potential. Golf Canadaprovidesequal employment opportunities to employees regardless of their gender, race, religion, age, ability, sexual orientation, or marital status. We offer a family‑friendly environment that allows for flexible work arrangementsin order tosupport staff diversity and ensure a healthy work‑life balance. We value and promote a culture of diversity, equity, inclusion, and belonging. Should you require any accessibility related accommodations or specific adjustments to ensure fair andequitableaccess throughout the recruitment and selection process, and thereafter, please reach out to the recruitment team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.