Account Executive, Strategic, Customer Sales

Themis Solutions Inc.; Toronto; Hybrid; CAD 61,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Hybrid work environment

20 days off per year

RRSP matching & RESP

Job summary

Clio is a global leader in legal AI technology and seeks an Account Executive for the Strategic Customer Sales team in Canada. You will act as a strategic advisor to existing customers, helping them maximize value across Clio’s ecosystem, including Clio Duo.

Your work will drive growth through thoughtful upselling and cross-selling of our core platforms and AI offerings. You will manage opportunities via calls, emails, and demos, using Salesforce to organize appointments and track velocity,

Qualifications

• 4+ years of sales experience, including closing deals.
• 3+ years in SaaS or tech companies.
• Experience with complex deal cycles with high-leverage customers.
• Knowledge of cloud-based products and tech demos.
• Strong communication and collaborative skills.

Responsibilities

• Upsell and cross-sell Clio’s full suite of solutions.
• Convert qualified opportunities via calls, emails and demos.
• Use Salesforce to prioritize, organize, and schedule leads and opportunities.
• Monitor key metrics like lead volume and conversion rates across funnel stages.
• Collaborate with Support, Account Managers, SDRs/BDRs, Customer Success and Sales Engineers to deliver solutions to customers.
• Forecast, negotiate and close deals and develop business cases.
• Hunt and prospect into existing customer accounts.

Skills

Sales experience

SaaS experience

Complex deal cycles

Tech-savvy

Cold calling

Competitive mindset

Coachability

Client advocacy

Account planning

Demo experience

Salesforce familiarity

Tools

Salesforce

Salesloft

ZoomInfo

SalesNav

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a new Account Executive to join our Strategic Customer Sales team.

What your team does:

Our Strategic Account Executive in Customer Sales team is committed to empowering legal professionals by helping them maximize the value of Clio’s powerful, all-in-one product ecosystem. As an Account Executive, you’ll serve as a strategic advisor to our existing customers, guiding them toward greater efficiency and elevated client service. You’ll drive growth through thoughtful upselling and cross-selling across our full suite of solutions—including our core platforms and our cutting-edge AI offering, Clio Duo. Your role will involve proactively uncovering customer needs, showcasing the distinct advantages of our integrated technology, and delivering tailored solutions to address their most complex challenges.

What you'll work on:

• Upselling and cross-selling Clio’s full suite of solutions
• Converting qualified opportunities using telephone, email and product demonstrations
• Using Salesforce.com to prioritize, organize, and set appointments for qualified leads and opportunities through View, Tasks and Calendar
• Paying close attention to key metrics, including number of qualified leads and conversion rate at various stages of the funnel through paid accounts
• Working with Support, Account Managers, SDRs/BDRs, Customer Success Managers and Sales Engineers in order to provide solutions to our customers
• Forecasting, negotiation and deal closures
• Developing business cases for customers
• Hunting and prospecting into existing customer accounts

What you bring:

• Minimum 4 years of sales experience, including closing deals
• 3 years of experience working in SaaS or other technology companies
• Experience working complex deal cycles with high-leverage customers
• Knowledge and passion for technology and cloud-based products; Previous experience running demos
• A competitive mindset
• Cold calling skills
• A coachable and collaborative nature
• Advocate for Clients: Pass client feedback and feature requests to our product teams and facilitate meetings with project managers to discuss potential product enhancements
• Account Planning: Develop and execute strategic account plans to ensure client satisfaction, retention, and growth
• Experience using tools such as Salesforce, Salesloft, ZoomInfo, SalesNav or similar is a plus
• Demonstrate a keen interest in improving your craft by using AI

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
• The base salary range for this role is $61,400 to $92,200 CAD. with on-target earnings (OTE) of $122,800 to $184,400 at 100% attainment.
• All Sales roles have a set base/variable pay mix depending on role, and are eligible for uncapped commissions.
• Variable compensation is not guaranteed and will depend on individual, team, or company performance.
• Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow.
• Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

About Clio

Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges. Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.