Account Executive, Premium Sales

Vancouver Whitecaps FC; Vancouver; On-site; CAD 65,000 - 105,000; Full time

Job summary

Vancouver Whitecaps FC is seeking an Account Executive, Premium Sales to drive new business and renewals within our Premium Hospitality program. You will build relationships with Members and Fans, guide buyers through the purchasing process, and deliver exceptional, branded experiences on match days and events.

The role demands a confident communicator, proven sales results, and the ability to collaborate across Partnerships, Marketing, and Club Operations to maximize fan engagement and revenue

Qualifications

• Minimum 3 years of professional sales experience, preferably in sports, hospitality, entertainment, premium services, or a relationship-driven sales environment.
• Proven track record of achieving sales targets and generating new business, with demonstrated success in repeat and referral business.
• Post-secondary education in Business, Marketing, Sport Management, Hospitality, or a related field is considered an asset.
• Experience working with CRM, ticketing, or sales platforms; experience with Salesforce and/or Archtics is an asset.
• Polished presentation and communication skills, with the ability to confidently engage audiences in both one-on-one and group settings.

Responsibilities

• Prospect, identify, develop, and close new business opportunities for Premium Hospitality products and experiences.
• Consistently achieve and exceed individual sales and revenue targets through proactive outbound prospecting and relationship development.
• Build and maintain a strong pipeline of qualified prospects through cold outreach and referrals.
• Develop and nurture relationships with current Members and Fans to drive renewals, upselling, cross-selling, referrals, and loyalty.
• Guide prospective and new Members through the purchasing process with knowledgeable, personalized, and consultative service.
• Maintain accurate customer and sales information within CRM and ticketing systems.

Skills

Relationship building

Sales experience

Prospecting

Negotiation

CRM experience

Communication skills

Time management

Team collaboration

Education

Business/Marketing/Hospitality degree

Tools

Salesforce

Archtics

Microsoft Office

Job description

Vancouver Whitecaps FC is looking for an experienced, relationship-driven sales professional to join our Premium Team. This is an exciting opportunity for a motivated salesperson who is passionate about creating exceptional experiences, building lasting relationships, and driving revenue for a pillar organization in Vancouver.

As an Account Executive, Premium Sales, you will be responsible for generating new business, developing strong relationships with current Members and Fans, and selling premium hospitality experiences that bring people closer to the Club. The ideal candidate is a confident communicator, natural relationship builder, and results-oriented sales professional who thrives in a fast-paced, team-focused environment.

Key Responsibilities

• Prospect, identify, develop, and close new business opportunities for Whitecaps FC Premium Hospitality products and experiences.
• Consistently achieve and exceed individual sales and revenue targets through proactive outbound prospecting, networking, relationship development, and account management.
• Build and maintain a strong pipeline of qualified prospects through cold outreach, referrals, networking, events, and other lead-generation strategies.
• Develop and nurture relationships with current Members and Fans to drive renewals, upselling, cross-selling, referrals, and long-term loyalty.
• Guide prospective and new Members through the purchasing process, providing knowledgeable, personalized, and consultative service.
• Conduct sales presentations, tours, calls, and meetings to effectively communicate the value and benefits of Whitecaps FC Premium Hospitality.
• Maintain accurate and timely customer and sales information within CRM and ticketing systems.
• Assist with and lead Sales & Service initiatives designed to increase fan engagement, generate revenue, strengthen retention, and build community around the Club.
• Engage with Members, Fans, and Guests on match days and at Club events to build relationships, promote Club initiatives, and identify new business opportunities.
• Deliver an exceptional experience at every interaction and consistently represent the Whitecaps FC brand in a professional and engaging manner.
• Collaborate with internal departments, including Partnerships, Marketing, Communications, Community, Soccer Development, and other Club teams, on cross-functional initiatives and larger Club projects.
• Foster reliable, responsive, and professional relationships with Members, Fans, Guests, prospects, and internal stakeholders.
• Participate in networking opportunities, client entertainment, special events, promotions, and other revenue-generating activities.
• Support additional match-day responsibilities, special events, and Club initiatives as required.

Qualifications & Experience

• Minimum 3 years of professional sales experience, preferably in sports, hospitality, entertainment, premium services, or a relationship-driven sales environment.
• Proven track record of achieving sales targets and generating new business, with demonstrated success in repeat and referral business.
• Post‑secondary education in Business, Marketing, Sport Management, Hospitality, or a related field is considered an asset.
• Experience working with CRM, ticketing, or sales platforms; experience with Salesforce and/or Archtics is an asset.
• Proficiency with Microsoft Office Suite and strong overall computer literacy.
• Exceptional relationship‑building and interpersonal skills, with the ability to establish trust and credibility with a diverse range of clients and stakeholders.
• Strong consultative selling, negotiation, prospecting, and closing skills.
• Polished presentation and communication skills, with the ability to confidently engage audiences in both one‑on‑one and group settings.
• Highly organized with excellent time‑management skills and the ability to effectively prioritize and manage multiple opportunities and deadlines.
• Meticulous attention to detail and a commitment to accuracy.
• A team‑oriented mindset with a willingness to collaborate and contribute to broader Club objectives.
• A premium‑service mindset and a holistic approach to problem‑solving.
• Self‑motivated, resilient, and comfortable working in a fast‑paced, target‑driven environment.
• Strong understanding of the importance of confidentiality, professionalism, and discretion when working with premium clients and guests.
• Flexible availability to work evenings, weekends, holidays, match days, and special events as required.
• A genuine passion for sport, entertainment, hospitality, and creating memorable experiences.
• A strong desire to do meaningful, positive, and impactful work within the Vancouver community.

Why Join Us?

Join Vancouver Whitecaps FC and be part of a passionate, high-performing team where you’ll build meaningful relationships, grow your sales career, and contribute directly to exceptional fan experiences. You’ll work in the heart of professional sport while helping bring our mission to life: To Unite and Inspire Our Communities.

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Inclusion Statement

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

"Within these walls, you are welcomed, accepted, and respected. Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps!"

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.