Account Executive - North America

Emplifi; Toronto; Hybrid; CAD 90,000 - 135,000; Full time

Benefits offered by this job

Flexible work arrangements

Unlimited PTO

13 paid holidays

Comprehensive health coverage

Job summary

Emplifi, a leading Autonomous CX platform, seeks an Account Executive to drive new business and nurture client relationships across a global footprint. You will manage a defined territory or named accounts, prioritizing cross-sell opportunities and revenue growth.

You will partner with Marketing, Product, and Customer Success to deliver tailored digital marketing solutions, while maintaining a strong emphasis on client outcomes and quota attainment.

Qualifications

• Minimum of 5 years of sales experience, preferably in digital marketing.
• Proven track record of meeting and exceeding sales quotas.
• Excellent verbal and written communication skills.
• Proficiency with CRM tools like Salesforce or HubSpot.
• AI-first mindset to leverage AI tools for efficiency.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and execute sales strategy for designated territory or named accounts.
• Prospect and identify new business opportunities; build a robust pipeline.
• Foster and grow relationships with existing clients and understand their goals.
• Identify opportunities for cross-selling and upselling; collaborate with customer success and solution consultant.
• Maintain pipeline in CRM; forecast sales activities and revenue outcomes.
• Collaborate with marketing, product, and support teams to exceed client expectations.

Skills

Sales experience

Negotiation

Presentation skills

CRM proficiency

AI mindset

Communication

Teamwork

Quota attainment

Education

Bachelor's degree in business/marketing/communications

Tools

Salesforce

HubSpot

Job description

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About The Sales Team

Emplifi's sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they're in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

About The Role

The Account Executive ("AE") is a pivotal role within Emplifi's social sales team. This individual carries an individual quota target and is responsible for driving new business, nurturing existing client relationships, and exploring opportunities for cross-selling and upselling. The Account Executive will have a specific focus on either a geographically-based territory or named account territory, ensuring consistent growth and maximization of revenue.

What You'll Do Here

New Business Development

• Prospect and identify new business opportunities within the designated territory or named accounts
• Develop and maintain a robust pipeline of potential clients through networking, research, and referrals
• Present our digital marketing solutions to potential clients, demonstrating how our services can help meet their business objectives

Account Management

• Working closely with the Solution Consultant and the Customer Success Manager, the AE will foster and grow relationships with existing clients
• Understand clients' business goals, challenges, and needs to identify opportunities for additional products and services
• Regularly review client campaigns and provide insights, optimization suggestions, and reports

Cross-selling and Upselling

• Recognize opportunities to offer additional or premium services to current clients
• Collaborate with the customer success organization and solution consultant to identify the next best solutions for existing clients

Sales Strategy

• Develop and execute a comprehensive sales strategy for the assigned territory or named accounts
• Utilize CRM tools to track interactions, sales progress, and client information
• Provide regular feedback to the marketing and product teams about market trends, competition, and customer feedback to inform our offerings and strategies

Collaboration

• Work closely with internal teams such as marketing, product, and customer support to ensure client expectations are met and exceeded
• Attend regular sales meetings to update the team on achievements and challenges and to collaborate on strategies and tactics

Lead Development

• Working with the Business Development team
• Identify, research, and engage potential leads through various channels including social media, industry events, and outbound strategies
• Qualify leads by assessing their potential needs and fit for our digital marketing solutions

Pipeline Management

• Consistently manage and update the sales pipeline using CRM tools
• Forecast potential sales activities and revenue outcomes
• Evaluate and prioritize leads to ensure efficient time and resource allocation

What You Bring to Us

• Bachelor's degree in Business, Marketing, Communications, or a related field strongly preferred
• Minimum of 5 years of sales experience, preferably in the digital marketing industry
• Proven track record of meeting and exceeding sales quotas
• Strong understanding of digital marketing services including e-commerce, social media, content marketing etc.
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
• Excellent verbal and written communication skills
• Proficiency in using CRM tools like Salesforce or HubSpot
• Ability to work independently and as part of a team
• Strong negotiation and presentation skills

What We Offer

• A dynamic, fast-paced international work environment
• Opportunities to partner with world-renowned brands at an industry-leading CX tech company
• An agile, collaborative culture rooted in trust, flexibility, and open communication
• Continuous exposure to cutting-edge technologies and an environment that champion innovation
• Flexible work arrangements to support work-life balance
• Unlimited Paid Time Off (PTO)
• 13 paid holidays, designated sick leave, and paid community service days
• Comprehensive health coverage, including medical, dental, vision, and life insurance options
• Paid parental leave program
• Company-paid short-term and long-term disability protection
• 401(k) retirement plan with company match
• Comprehensive Employee Assistance Program (EAP)
• Ongoing learning and professional development opportunities powered by Emplifi Academy
• There's more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.