Account Executive & Customer Success Manager

Rainforest Automation; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible remote work

Growth opportunities in business development

Performance-based incentives

Job summary

A leading clean tech company in Metro Vancouver is seeking a personable Account Executive to manage relationships with utility customers. The role requires 3–7 years of experience in account management, excellent communication skills, and a results-driven attitude. Competitive salary of CA $80,000 - $100,000 based on experience, with flexible remote work options.

Qualifications

• 3–7 years of experience in account management, customer success, or program management.
• Proven ability to build strong customer relationships.
• Excellent communication and presentation skills.
• Strong organizational skills and bias for action.
• Experience with data or technology products preferred.
• Ability to manage multiple projects and stakeholders.

Responsibilities

• Manage relationships with utility customers and ensure ongoing success.
• Act as the primary point of contact for key utility accounts.
• Recruit and onboard business customers into utility-sponsored programs.
• Measure and report program performance metrics to stakeholders.
• Innovate and engage customers to overcome participation barriers.

Skills

Account management

Customer success

Communication skills

Organizational skills

Technology familiarity

Project management

Results-driven

Tools

CRM tools

Job description

Overview

Rainforest Automation is transforming how utilities and their customers use electricity. Our software connects smart meters, IoT devices, and real-time energy data to help utilities manage demand, reduce emissions, and deliver better customer experiences.

We work with leading electric utilities, retail energy providers, and business customers across North America and Australia to deploy programs that drive measurable impact — from demand response and peak-load reduction to advanced energy analytics.

We’re looking for a personable, driven, and performance-oriented Account Executive who will ensure our customers and their participants succeed.

What You’ll Do

• Manage relationships with utility customers and ensure their ongoing success with Rainforest products and programs.
• Act as the primary point of contact for key utility accounts — supporting onboarding, engagement, and long-term satisfaction.
• Recruit and onboard business customers (e.g., commercial or industrial participants) into utility-sponsored programs.
• Ensure those participants are successful in using Rainforest’s technology to achieve program goals (e.g., energy reduction, demand flexibility).
• Collaborate with Product, Marketing, and Engineering teams to improve customer experience and outcomes.
• Identify expansion opportunities within existing accounts and support sales growth initiatives.
• Measure and report program performance metrics to internal and external stakeholders.
• Adapt and innovate — use data, insight, and creativity to engage customers and overcome participation barriers.

What We’re Looking For

• 3–7 years of experience in account management, customer success, or program management.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication and presentation skills — comfortable speaking with both business owners and utility program managers.
• Strong organizational skills and a bias for action — you like to get things done.
• Experience working with data or technology products (SaaS, IoT, or energy tech preferred).
• Ability to manage multiple projects and stakeholders with agility and professionalism.
• Driven by results — you measure success through customer adoption, satisfaction, and impact.

Nice to Have

• Experience in energy, utilities, demand response, or clean tech industries.
• Familiarity with B2B engagement, program recruitment, or energy efficiency programs.
• Exposure to CRM tools (e.g., HubSpot, Apollo) and analytics dashboards.

Why Join Rainforest?

• Work at the intersection of clean energy, technology, and customer engagement.
• Be part of a small, passionate, and fast-moving team driving measurable climate impact.
• Flexible remote work and collaborative culture.
• Growth opportunities in both customer success and business development.

Compensation

Competitive salary with performance-based incentives.

CA $80,000 - $100,000 - depending on experience.