Account Executive

KNIGHTLABS; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health care benefits

Vision and dental coverage

Contributory retirement plan

Mostly remote with in-person events

Job summary

Knightlabs is seeking a detail-oriented Account Executive to join our client services team. You will act as the central point of contact, coordinating between clients and internal teams to deliver flawless execution for patients and healthcare professionals.

We value collaboration, organization, and a proactive problem-solving approach. The role offers a mostly remote work environment with some in-person collaboration and salary guidance in the range shown.

Qualifications

• Bachelor’s Degree in marketing, advertising, PR, communications, science, or related field.
• 2–3 years of client service experience in medical marketing, pharmaceutical advertising, or PR agency.
• Digitally fluent and analytical (organic, paid, and social media).
• Strong attention to detail, time management and prioritization.
• Experience with Veeva Vault and MLR review process, and PAAB.

Responsibilities

• Serve as day-to-day contact, fostering trust and providing exceptional service to clients.
• Act as central point of contact between the client and internal agency teams (creative, strategy, media).
• Help prepare for and contribute to client meetings, internal brainstorms, and presentations.
• Oversee project workflows, maintain status reports, and coordinate meetings and brainstorms.
• Assist in the execution of integrated digital and social media campaigns.
• Identify potential challenges and work with senior team members to find effective solutions.
• Provide clear, concise, and influential communication internally and externally.

Skills

Account management

Digital marketing

Cross-functional collaboration

Communication

Analytical mindset

Problem solving

Education

Bachelor’s degree in marketing, advertising, PR, communications, science, or related field

Tools

Google Workspace

Veeva Vault

Job description

Are you a collaborative problem-solver? Do you thrive on building strong relationships and managing complex projects? Consider yourself a meticulous organizer? If the answer is yes, then we want you as a lab partner. Knightlabs is seeking a detail-oriented Account Executive to join our client services team. In this role, you will act as a central point of contact and solution-oriented collaborator, supporting assigned agency business to deliver flawless execution for both patients and healthcare professionals. We are looking for a passionate team player with experience in pharmaceutical marketing who can manage integrated digital campaigns that deliver life-changing communication.

Key Responsibilities

Client Partnership & Engagement

• Client Relationship Builder: Serve as a key day-to-day contact, fostering trust and providing exceptional service to our clients.
• Team Collaborator: Act as a central point of contact between the client and our internal agency teams (creative, strategy, media).
• Meeting Facilitator: Help prepare for and contribute to client meetings, internal brainstorms, and presentations.

Campaign Management & Execution

• Workflow Coordination: Oversee project workflows, maintain accurate status reports, and coordinate essential meetings and brainstorms.
• Campaign Support: Assist in the execution of integrated digital and social media campaigns.

Communication & Problem Solving

• Proactive Problem-Solver: Identify potential challenges and work with senior team members to find effective solutions.
• Effective Communicator: Provide clear, concise, and influential communication both internally and externally.

Qualifications & Requirements

• Education: Bachelor’s Degree in marketing, advertising, PR, communications, science, or related field.
• Experience: 2 - 3 years of client service experience at a medical marketing, pharmaceutical advertising, or PR agency.
• Digital Fluency: Digitally fluent and analytical (organic, paid, and social media).
• Professionalism: A strong track record of being organized, efficient, productive, and reliable, with a strong work ethic that thrives in a dynamic, fast-paced environment; outstanding attention-to-detail, time management, and prioritization.
• Communication: Passion for health, wellness, and scientific communications.
• Technical Knowledge: Experience with Veeva Vault and MLR review process, and PAAB.
• Soft Skills: Active listener who reads a room, pivots quickly, and adapts style accordingly.
• Tools: High-level proficiency in Google Suite.

This position offers a mostly remote work environment, with some in-person collaboration and attendance required.

The base salary range for this role is between $60,000 and $80,000. This role also provides the opportunity to earn additional performance-based compensation. Additional benefits may include insured benefits such as health care, vision, dental, disability, and contributory retirement savings plans, etc.

This salary range is an estimate and may vary based on factors including, but not limited to, market data and the applicant’s skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and other relevant factors.

Please note that AI tools may be used to assist in the evaluation of your application. Our team remains the final decision-makers throughout the interview and selection process.