Account Supervisor, CME

Ogilvy Health Canada; Toronto; On-site; CAD 65,000 - 115,000; Full time

Job summary

Ogilvy Health Canada is seeking an Account Supervisor to manage project delivery, supervise teams, and support strategic planning for pharmaceutical/healthcare clients in Toronto. You will lead workshops, ensure on-time delivery, and maintain client relationships while monitoring budgets and profitability.

Candidates should have 3+ years in healthcare/pharma account management, strong interpersonal skills, and familiarity with PAAB/ASC for Canadian accounts.

Qualifications

• 3+ years related pharmaceutical/healthcare experience in agency or marketing.
• Knowledge of healthcare and pharmaceutical practices.
• Excellent interpersonal and organizational skills.
• Experience with PAAB/ASC for Canadian accounts.

Responsibilities

• Oversee project delivery from initiation to delivery, ensuring alignment with client expectations and timelines.
• Support senior leadership in developing brand strategy and workshops.
• Coordinate cross-functional efforts between creative, studio, clients, and programmers; manage priorities with the Account Director.
• Assist in drafting proposals for new business and ensure financial follow-up, budgets, and reports are maintained.

Skills

Healthcare experience

Strategic thinking

Budget management

Job description

Ogilvy Health is focused on driving superior outcomes in the ever‑changing healthcare environment, an increasingly complex and evolving marketplace. We inspire brands and impact people to the world by keeping our audiences’ health and wellness needs at the center of every touchpoint. Ogilvy Health delivers insight, creativity, innovation, and engagement solutions for all healthcare stakeholders, patients, and consumers across the healthcare continuum. Through borderless creativity—operating, innovating, and creating at the intersection of talent and capabilities— Advertising, Experience, Public Relations, Health, and Consulting work fluidly across 131 offices in 93 countries to bring forth world‑class creative solutions for our clients.

The Account Supervisor is responsible for project delivery, following the process and supervising the team from project initiation to delivery. Account Supervisors must be proactive in running initiatives while still being a team player and supporting the account team with delivering on client expectations. Account Supervisors will focus on developing their strategic planning skills by assisting Account Directors or Senior Account Directors in building workshops and writing strategic and tactical plans.

What You’ll Do

• Oversee the team in managing ongoing project progress, content and client priorities and know where projects are at all times.
• Ensure delivery of high‑quality communication products, on time and on budget, while managing and ensuring quality of our services to Clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
• Support the Account Director in developing the brand strategy, and ensure all projects link back to strategy
• Review project briefs and develop IMPACT briefs as required
• Coordinate efforts of the projects between creative, studio, clients, programmers etc. and manage/adjust priorities in partnership with the Account Director
• Support the Account Director in managing day‑to‑day on accounts, ensuring a positive relationship with clients and prepare proposals for new business or new ideas
• Ensure financial follow‑up and billing requests internally (including budgets recaps and flagging overages to Account Directors in a timely fashion)
• Assist Account Directors in workshop planning, brand planning and strategic consulting for client growth and ensure strategy is carried through to projects.
• Guide and oversee the growth and development of Account Managers and Senior Account Mangers as appropriate

What You’ll Need

• 3+ years related pharmaceutical/healthcare experience from agency, marketing and/or medical education account management experience
• Knowledge of healthcare and pharmaceutical practices
• Excellent interpersonal skills
• Strong strategic potential and interest
• Strong organizational skills with the ability to plan and prioritize effectively
• Self‑motivation, willingness to stay up to date in a fast‑paced environment, engagement, and persistence.
• Ability to listen, learn and add value
• For Canadian Accounts: PAAB and ASC experience and negotiation skills
• Experience in building estimates and managing project profitability, financial management abilities.
• Ability to work independently and to take ownership while being a team player and mindful of others (partnership attitude).
• Meticulous attention to detail and a service attitude
• To apply the Company’s ideals to all decision‑making business approaches.

How We’ll Support You

Ogilvy Health celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools and training opportunities you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications.

Salary Range

$65,000 - $115,000 CAD

We strive to create an environment in which all employees can feel comfortable to contribute to their fullest potential without regard to their race, color, creed, religion, sex, national origin, disability, age, citizenship, marital status, sexual orientation, gender identity or expression.