Account Executive

ICS Courier; Hamilton; On-site; CAD 65,000 - 105,000; Full time

Job summary

ICs Courier seeks a proactive Account Executive to drive new client growth in Ontario, while expanding relationships with existing customers in the courier and logistics sector.

You will identify opportunities, tailor solutions, and guide accounts from prospecting through contract negotiations, collaborating with internal teams to ensure exceptional service delivery.

Qualifications

• Proven experience in sales, account management, or business development within courier, logistics, or transportation.
• Strong communication, negotiation, and relationship-building skills.
• Demonstrated ability to achieve and exceed sales targets in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel within Quebec and surrounding area as needed.

Responsibilities

• Identify and pursue new business opportunities within the Ontario and surrounding area.
• Prospect, network, and cold call to generate leads and build a strong sales pipeline.
• Develop and execute sales strategies to meet and exceed revenue and growth targets.
• Manage existing client accounts, ensuring customer satisfaction, retention, and service excellence.
• Act as the primary point of contact for client inquiries, service adjustments, and escalations.
• Conduct regular account check-ins and business reviews to assess client needs and identify growth opportunities.
• Present and customize courier solutions tailored to client requirements.
• Negotiate pricing, contracts, and agreements to maximize value for both the company and the customer.
• Collaborate with internal teams to ensure smooth service execution.
• Stay informed on industry trends, market developments, and competitor activity.
• Provide leadership with regular updates on sales progress, account performance, and opportunities.

Skills

Sales

Account management

Negotiation

Communication

CRM software

Relationship building

Cold calling

Education

Bachelor’s degree in business/Logistics/Supply Chain

Tools

CRM software

Microsoft Office

Job description

Company Overview

At ICs Courier, we are a leader in the courier and logistics industry, providing reliable, fast, and cost-effective delivery solutions for businesses across Canada. We are a proud subsidiary of TFI International. Founded in 1978, ICs Courier specializes in small parcel delivery and has grown to over 1,200 employees and 35 terminals nationwide.

If you are passionate about logistics and enjoy building strong client relationships while solving customer challenges with innovative solutions, this is the perfect role for you.

Position Summary

The Account Executive is responsible for driving new business growth while managing and expanding existing client relationships within the courier and logistics industry. This role focuses on identifying customer needs, presenting tailored courier solutions, and ensuring exceptional service delivery.

The successful candidate will prospect and acquire new clients, develop sales strategies to achieve growth objectives, negotiate agreements, and conduct account reviews to strengthen client partnerships. This position requires a motivated, relationship-driven individual who thrives in a fast-paced, competitive environment.

Roles & Responsibilities

• Identify and pursue new business opportunities within the Ontario and surrounding area.
• Prospect, network, and cold call to generate leads and build a strong sales pipeline.
• Develop and execute sales strategies to meet and exceed revenue and growth targets.
• Manage existing client accounts, ensuring customer satisfaction, retention, and service excellence.
• Act as the primary point of contact for client inquiries, service adjustments, and escalations.
• Conduct regular account check-ins and business reviews to assess client needs and identify growth opportunities.
• Present and customize courier solutions tailored to client requirements.
• Negotiate pricing, contracts, and agreements to maximize value for both the company and the customer.
• Collaborate with internal teams to ensure smooth service execution.
• Stay informed on industry trends, market developments, and competitor activity.
• Provide leadership with regular updates on sales progress, account performance, and opportunities.

Education Requirements

• Bachelor’s degree in business, Logistics, Supply Chain, or a related field (preferred but not required).
• Experience, Skills & Abilities
• Proven experience in sales, account management, or business development, preferably within courier, logistics, or transportation.
• Strong communication, negotiation, and relationship-building skills.
• Demonstrated ability to achieve and exceed sales targets in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving abilities with a self-motivated, results-driven mindset.
• Ability to present solutions clearly and build lasting customer relationships.
• Knowledge of last-mile delivery, express shipping, or freight logistics is an asset.
• Willingness to travel within Quebec and surrounding area as needed

ICS is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities.