Account Executive

Homewood Health Centre; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Homewood Health Centre in Calgary is seeking an Account Executive to join a collaborative, growth-focused team delivering mental health services to clients. You will build partnerships, renew business, and deliver tailored solutions while updating CRM data to ensure contracts are met.

The role requires 2–3 years of B2B sales experience and a 2-year diploma in a relevant field, with strong communication, negotiation and problem-solving abilities. Travel-ready candidates are preferred.

Qualifications

• 2-year diploma in Marketing, Business Administration, HR or other relevant discipline.
• 2-3 years’ experience in a professional business to business sales and/or account management environment.
• Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions.
• Excellent verbal, listening and written communication skills; French language skills are an asset.
• Strong business acumen and unbridled curiosity.
• Strong customer service, problem solving and negotiating skills.
• Excellent organizational skills and a strong attention to detail.
• Excellent presentation and meeting facilitation skills.
• Ability to work independently as well as contribute to team objectives.
• Proficient with Microsoft Office, and CRM software (Salesforce).
• Valid driver’s license, access to vehicle, and the ability to travel.

Responsibilities

• Invite Sales Director to facilitate further exploration and potential sales of new services when necessary.
• Conduct ongoing needs assessments with customer base to identify areas for partnership.
• Consult with customers and develop solutions for challenging business problems.
• Renew existing business.
• Provide online Employee Orientation Sessions and Supervisory Training.
• Understand customer needs, and identify opportunities for up-selling and cross-selling.
• Review and develop promotional and awareness tool and strategies.
• Update CRM (Salesforce), ensuring accurate customer information.
• Manage customer account to contract satisfaction.
• Participate in sales presentations as requested.
• Attend regular customer meetings.
• Deliver Wellness Sessions.
• Provide consultation to leaders regarding organizational psychological health & wellness and employee issues.
• Prepare, review, analyze and deliver customer reports.
• Respond to customer queries and concerns.
• Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required.

Skills

Critical thinking

Analytical thinking

Verbal & written communication

Business acumen

Customer service

Negotiation

Organizational skills

Presentation skills

Team collaboration

Independent work

Education

Two-year diploma in Marketing, Business Administration, HR or other relevant discipline

Tools

Salesforce

Microsoft Office

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What You’ll Be Doing

• Invite Sales Director to facilitate further exploration and potential sales of new services when necessary
• Conduct ongoing needs assessments with customer base to identify areas for partnership
• Consult with customers and develop solutions for challenging business problems
• Renew existing business
• Provide online Employee Orientation Sessions and Supervisory Training
• Understand customer needs, and identify opportunities for up-selling and cross-selling
• Review and develop promotional and awareness tool and strategies
• Update CRM (Salesforce), ensuring accurate customer information
• Manage customer account to contract satisfaction
• Participate in sales presentations as requested
• Attend regular customer meetings
• Deliver Wellness Sessions
• Provide consultation to leaders regarding organizational psychological health & wellness and employee issues
• Prepare, review, analyze and deliver customer reports
• Respond to customer queries and concerns
• Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required

What We’re Looking For

• 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
• 2-3 years’ experience in a professional business to business sales and/or account management environment
• Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
• Excellent verbal, listening and written communication skills; French language skills are an asset
• Strong business acumen and unbridled curiosity
• Strong customer service, problem solving and negotiating skills
• Excellent organizational skills and a strong attention to detail
• Excellent presentation and meeting facilitation skills
• Ability to work independently as well as contribute to team objectives
• Proficient with Microsoft Office, and CRM software (Salesforce)
• Valid driver’s license, access to vehicle, and the ability to travel

As part of our commitment to the health and safety of our patients, staff, clients and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.