Account Director, Client Experience

3CM IPG DXTRA (Canada), Inc.; Toronto; On-site; CAD 95,000 - 130,000; Full time

Job summary

Weber Shandwick in Toronto is seeking an Account Director, Client Experience, Healthcare, to lead a portfolio of pharmaceutical and wellness brands. You will manage high-level client relationships, orchestrate multidisciplinary teams, and translate business challenges into impactful, award-winning communications strategies.

You will balance relationship management with flawless program execution, maintain budgets, and stay ahead of regulatory guidelines in Canada.

Qualifications

• Six to seven years of agency experience, healthcare/pharma focus.
• Strong understanding of traditional and social media in healthcare.
• Experience building relationships with third-party organizations and stakeholders.
• Experience navigating PAAB, ASC, Health Canada regulations.
• Proven ability translating strategy into actionable plans.
• Ability to delegate to junior team members and lead autonomously.

Responsibilities

• Lead account service to foster relationships, strategic counsel, and thought leadership.
• Coordinate integration between the agency and partners.
• Develop communication strategies with senior counselors.
• Oversee execution of client strategies and tactical plans.
• Collaborate with media relations, digital, and creative teams.
• Manage projects, budgets, and billing processes.
• Maintain knowledge of Canadian media regulations.

Skills

Healthcare PR

Client relationships

Budget management

Team leadership

Regulatory knowledge

Strategic thinking

Education

Public Relations / Communications degree

Job description

Agency: Weber Shandwick Job Function: Communications and PR Job Subfunction: Public Relations Job Description: Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results. Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy. As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint. If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

• Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
• Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
• Partner with senior counselors in the development of communication strategies.
• Oversee execution of client strategies and implementation of tactical plans.
• Collaborate with internal specialists, including media relations, digital communications, and creative teams.
• Manage projects, budgets, and billing processes.
• Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

• Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
• Strong understanding of traditional and social media within the healthcare sector.
• Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
• Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
• Master social media and digital communication techniques, including a solid Proven ability to translate strategic ideas into actionable, realistic plans.
• Ability to delegate projects effectively to junior team members.
• Ability to work both autonomously and collaboratively within a team.
• Excellent verbal and written communication skills, with strong administrative writing capabilities.
• Sound financial acumen and ease in managing budgets.
• Ability to deliver ambitious projects within pre-established parameters.
• University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

• A passion for creativity, innovation, and delivering high-quality client work.
• Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
• Highly organized with a process-oriented approach.
• Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
• Excellent professional judgment in relations with team members, clients, and third-party vendors.
• Commitment and dedication to the success of the agency and one's own professional growth.
• Proactive mindset to anticipate client and team needs.
• Exceptional attention to detail and commitment to quality work.
• Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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