Account Director

Dentsu Aegis Network Ltd.; Toronto; On-site; CAD 95,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

RRSP

Paid time off

Other benefits

Job summary

Dentsu Creative in Toronto is seeking an Account Director to lead integrated marketing programs for a major national client. You will act as the primary day-to-day lead, mentor teams, and ensure smooth, on‑time deliveries while managing budgets and senior stakeholder expectations.

The role requires strong client leadership, relationship management, and a collaborative approach across the agency. Location is Toronto with full-time hours, offering comprehensive benefits.

Qualifications

• Post-secondary education in administration, communications, marketing, or related field, or equivalent experience.
• 7+ years of experience in a similar function with leadership and agency experience considered an asset.
• Experience in Financial Services or automotive/retail/telecommunications is an asset.
• Strong production knowledge across broadcast, print, and digital, including email development.
• Excellent verbal and written communication skills and strong client relationships.
• Proven ability to manage multiple accounts and budgets with detail-oriented processes.

Responsibilities

• Lead integrated marketing and communications programs for a major national client.
• Serve as the primary day-to-day lead on an integrated account and key client contact.
• Coach, mentor, and develop others while driving team performance.
• Ensure programs launch smoothly, accurately, and efficiently with cross‑functional teams.
• Present concepts and plans clearly to diverse audiences and stakeholders.

Skills

People leadership

Project management

Communication skills

Team collaboration

Mentoring

Production knowledge (broadcast/print)

Client relationship management

MS Office Suite

Education

Post-secondary education in administration, communications, marketing

Tools

Microsoft Office Suite

Job description

Job Description: Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless. Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Dentsu Creative is an agency of dentsu.

As an Account Director at dentsu Creative, you will lead integrated marketing and communications programs for a major national client within a highly dynamic and complex business environment. You serve as the primary day‑to‑day lead on an integrated account and a key point of connection for clients. This role carries significant financial accountability and requires a commitment to building, maintaining, and growing strong mid‑ and senior‑level client relationships. You are dedicated to coaching, mentoring, and developing others. You actively support the professional growth of your team, recognizing the impact that an inclusive, empowered, and well‑supported team has on individual success and overall agency performance. Above all, you take ownership for ensuring programs launch smoothly, accurately, and efficiently. You bring a thoughtful, creative approach to managing assignments and make effective use of resources across and beyond the agency.

RESPONSIBILITIES

• Managing the Business Lead campaign development and go-to-market execution across multiple lines of business and stakeholder groups —from planning through production—to meet deadlines and deliverables.
• Manage integrated marketing initiatives spanning brand, retail, CRM, digital, and social programs.
• Navigate complex approval processes and multiple stakeholder groups while maintaining project momentum.
• Lead multiple client accounts with excellence.
• Leverage the breadth of skills and capabilities across the agency to develop meaningful and effective solutions to client needs.
• Listen actively to clients and offer thoughtful, informed counsel and strategic direction in the moment.
• Present concepts, strategies, and plans with clarity and confidence to a variety of audiences.
• Ensure all written materials and presentations clearly communicate strategic intent and recommendations.
• Share strategy and direction across internal teams to ensure alignment and understanding.
• Apply industry knowledge to bring fresh perspectives to both client and agency business opportunities.
• Lead internal briefings outlining project specifics, business objectives, client strategy, requirements, budgets, and timelines.
• Provide input on media and strategic reports.
• Partner with analytics teams to identify opportunities for testing, measurement, and optimization.
• Build an understanding of how and when to guide clients toward embracing new ideas.
• Build, strengthen, and sustain trusted relationships with clients and internal teams at all levels, including senior stakeholders.
• Lead integrated, motivated teams that work collaboratively toward client objectives, ensuring appropriate skills and resources are in place.
• Conduct performance development reviews, creating meaningful development plans and offering ongoing coaching and feedback.
• Build and support cross‑functional teams that anticipate client needs and deliver effective, inclusive solutions.
• Ensure that processes and team structures are in place to support accurate, transparent financial reporting and management.

QUALIFICATIONS

• Post‑secondary education in administration, communications, marketing, or a related field, or equivalent experience.
• 7+ years of experience in a similar function (people leadership and advertising agency experience considered an asset).
• Experience in Financial Services is an asset.
• Experience in automotive, or similarly complex categories like retail, telecommunications, or financial services, is considered an asset.
• Experience working with large or complex client organizations.
• Knowledge of production processes across broadcast, print, and digital, including email development.
• Strong project management skills, with demonstrated success managing multiple client accounts and budgets.
• Process‑oriented and detail‑focused.
• Excellent verbal and written communication skills.
• Proven ability to build and sustain strong client and partner relationships.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to lead projects with independence, collaborate effectively, and communicate with senior‑level clients.
• Comfort working in ambiguous situations, with the ability to provide clarity and guide teams toward shared goals.
• A resourceful, solutions‑focused approach to problem‑solving.
• Skilled at fostering collaboration, connection, and team cohesion.
• Commitment to supporting and mentoring junior team members.

Additional Information

Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N]- Yes

The salary range for this position isCAD $95k- $110k.

Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills.

• Medical
• Dental
• RRSP
• Paid time off
• Other benefits

AI Disclosure:[dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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Location: Toronto

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.

Dream loud.

In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits.

We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

Find out more about us

Who we are

Our Social Impact

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