Account Director

McCANN Canada; Toronto; On-site; CAD 100,000 - 115,000; Full time

Job summary

McCann Canada is seeking an Account Director to lead a marquee Canadian brand in integrated marketing and customer engagement initiatives, with a focus on loyalty and building lasting relationships with consumers. This role requires independent initiative and a leadership stance across Creative, Strategy and Production to turn big ideas into reality.

You will guide the account team in a fast-paced, matrixed environment, develop strong client relationships, and collaborate across disciplines to

Qualifications

• 5+ years related experience in marketing.
• 3+ years agency experience preferred.
• Experience with loyalty, CRM or customer engagement considered an asset.
• Ability to lead multi-disciplinary teams in a matrixed organization.
• Strong relationship-building and client management skills.

Responsibilities

• Lead the brand and client across multiple integrated touch points, with a focus on loyalty and consumer engagement.
• Drive the business forward in a fast-paced environment, deepening customer relationships.
• Develop strong relationships with clients across disciplines and agency counterparts.
• Work across the extended McCann network to champion integration of the business.
• Advocate and coach the account team to ensure day-to-day operations run smoothly.

Skills

Marketing experience

Agency experience

Loyalty / CRM / engagement

Job description

We are looking for an Account Director to join our team. This person will be supporting a marquee Canadian brand in the development of best-in-class integrated marketing and customer engagement initiatives, with a particular focus on loyalty and building meaningful relationships with consumers.

We are looking for someone who can independently run initiatives and support in brand and customer planning. This person will take a leadership role in the day-to-day management of the client’s business, looking beyond their marketing needs as a proactive partner in reaching their business and customer objectives. The Account Director works closely with Creative, Strategy and Production to champion big ideas and make them a reality.

The Team

The McCann Canada Business Leadership team is comprised of driven, inspired, and nimble individuals capable of rising to any occasion. Our goal is to create work that allows brands to play a meaningful role in consumers’ lives.

What you will do…

• Help lead the brand and client across multiple integrated touch points, with a particular focus on loyalty, customer engagement and experiences, as they look to continue to push the boundaries of creative deliverables
• Drive the business forward in a highly competitive and fast-paced environment, helping the client deepen relationships with their customers
• Develop strong relationships with clients across various disciplines and business areas throughout the organization, as well as agency counterparts on the Creative, Strategy and Production teams
• Work across the extended McCann network of agencies to champion integration of the business, leveraging a variety of expertise in support of the client
• Serve as an advocate and coach to the account team to help the day-to-day business run smoothly

Who you will be…

• 5+ years related experience in marketing
• 3+ years agency experience preferred
• Experience working with high-touch clients in a highly matrixed organization
• Experience working on a fast-paced business in a highly competitive and evolving industry
• Experience with loyalty, CRM, customer engagement or relationship marketing considered an asset
• Successful and resourceful client manager with an ability to build relationships and business effectively
• Previous experience guiding integrated, multi-disciplinary teams to meet client goals – successful with time management and clear delegation
• Organized with the ability to multi-task, prioritize, and manage time efficiently between accounts and projects

The salary range for this position is $100,000 - $115,000 per year. Compensation will be determined based on qualifications, relevant experience, and internal equity.

McCann Canada uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and selection of prospective candidates. Our team will then review top applicants, ensuring that human judgement guides our hiring decision.

This posting represents an active vacancy that we are currently hiring for.

The Company

McCann Canada is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. If you require an accommodation, we would be happy to work with you to meet your needs.