Account Associate

LMG; Richmond; On-site; USD 48,000 - 60,000; Full time

Job summary

A leading business development and consulting agency in Richmond is seeking an Account Associate. This role involves building customer relationships, understanding their needs, and providing tailored telecommunications solutions. Ideal candidates are passionate about technology and customer service, with strong communication skills.

Qualifications

• Experience in sales, customer service, or account management preferred.
• Strong verbal and written communication skills.
• Ability to adapt to change and learn new technologies quickly.

Responsibilities

• Develop and maintain strong relationships with customers.
• Recommend and promote products and services.
• Manage customer accounts and resolve issues efficiently.

Skills

Communication

Interpersonal Skills

Multitasking

Detail-oriented

Customer Service

Education

Bachelor's degree in business administration, marketing, communications, or a related field

Tools

Microsoft Office Suite

CRM software

Job description

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Base pay range

$48,000.00/yr - $60,000.00/yr

Company Overview

We are a leading business development and consulting agency offering a wide range of innovative solutions and services to businesses and consumers throughout the Richmond region. We are dedicated to delivering cutting-edge technology and unparalleled customer service, empowering individuals and organizations to stay connected and thrive in an increasingly digital world.

Position Overview

As an Account Associate, you will play a pivotal role in our sales and customer service team, serving as a primary point of contact for our valued and new customers. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions to meet their telecommunications requirements. This role requires a proactive approach, excellent communication skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Develop and maintain strong relationships with new and current customers, serving as their primary point of contact for all inquiries, requests, and support needs throughout the sales process.
• Proactively engage with customers to understand their telecommunications needs, preferences, and inquiries.
• Recommend and promote products, services, and solutions that align with customer's needs and objectives.
• Collaborate with internal teams, including sales, technical support, and compliance to ensure seamless delivery of services and resolution of customer issues.
• Manage customer accounts, including processing sales, handling billing inquiries, and resolving account-related issues in a timely and efficient manner.
• Stay informed about the latest products, services, and promotions to educate and inform customers effectively.
• Monitor customer usage and trends, identifying opportunities for upselling or cross-selling additional products and services.

Qualifications

• Bachelor's degree in business administration, marketing, communications, or a related field is highly desirable but not required.
• Previous experience in sales, customer service, or account management is preferred.
• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Excellent verbal and written communication skills.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to adapt to change and learn new technologies quickly.
• Results-driven with a passion for delivering exceptional customer experiences.

Additional Details

Join our dynamic team and be part of an exciting journey to shape the future of telecommunications. If you are passionate about technology, customer service, and driving business growth, we want to hear from you! Apply now to become an Account Associate.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Marketing Services

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