Accommodated Testing Services Administrator

University of Toronto; Toronto; On-site; CAD 64,000 - 82,000; Full time

Job summary

University of Toronto is seeking an Accommodated Testing Services Administrator to support daily ATS operations. You will provide front-line service to students, faculty and staff, ensure deadlines are met, and prepare exam centres for next-day assessments.

Strong communication and organizational skills are essential. Qualifications include a Bachelor’s degree or equivalent, 3+ years in a high-volume admin environment, experience with accommodations/tests, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in a high-volume, front-line admin service environment.
• Experience in an accommodation focused work environment.
• Experience maintaining a scheduling database.
• Experience drafting and editing content.
• Experience serving as a resource to a group or function.
• Experience providing orientation to others on procedures.
• Knowledge of academic accommodations and accommodated tests/exams.
• Advanced in Microsoft Office (Word, Excel, Outlook).
• Excellent oral and written communication; strong customer service.
• Ability to work independently and solve problems.

Responsibilities

• Coordinate appropriate accommodation needs for students.
• Liaise with contacts to obtain exams and related materials.
• Liaise with originators of test/examination scripts to resolve questions or obtain missing data.
• Gather information for test/exam packages for invigilators.
• Track and monitor distribution and return of examinations.
• Draft and edit content for print/online communications channels.
• Resolve issues within the scope of the role and escalate as required.
• Provide orientation to others on work procedures and practices.

Skills

Communicator

Meticulous

Multi-tasker

Organized

Resourceful

Team player

Customer service

Independent problem solver

Oral and written communication

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About us:

Learning Space Management (LSM) has a focus on learning space excellence with the mandate of stewardship of the University’s classrooms and testing space, encompassing all aspects including the delivery of academic activities through academic scheduling, classroom design, classroom technology, and accommodated testing. This holistic perspective allows each member of the team to work together, share experiences and better understand how their decisions and deliverables impact other team members and results. In this way, we can leverage opportunities and synergies amongst the team as well as with our broader University partners to better serve instructors and students in support of the University’s teaching mission.

Accommodated Testing Services (ATS) provides a service to the University community by coordinating test and exam accommodations for students with documented disabilities who are registered with Accessibility Services. ATS balances accommodations with academic integrity, ensuring that the University meets its commitment to persons with disabilities while maintaining the integrity of the assessment process - all while providing exceptional service and responding to the changing needs of our community in an exceptionally fast-paced environment. ATS provides this service for every faculty on the St. George Campus, and building supportive relationships with our campus partners at every level is a huge part of the work that we do.

Your opportunity:

As a Accommodated Testing Services Administrator, you will be responsible for supporting the day-to-day activity of the unit, including: providing excellent front-line service to students, faculty and staff; ensuring daily deadlines and service standards are met; gathering complete and accurate information and communicating exam details to ATS invigilators; preparing the exam centre for the following day’s assessments; and independently problem-solving within the scope of the role and escalation problems as required with regards to the many exceptions that come up on a daily basis. Your organization, diligence, and excellent people skills will make you a valuable member of the ATS team.

Your responsibilities will include:

• Coordinating appropriate accommodation needs for students
• Liaising with contacts to obtain exams and related materials
• Liaising with originators of test/examination scripts to resolve questions, inconsistencies, or obtain missing data
• Gathering information for test/examination packages for invigilators
• Tracking and monitoring the distribution and return of examinations
• Drafting and editing content for print and/or online communications channels
• Resolving issues within the scope of the role and escalating problems as required
• Providing orientation to others on work procedures and practices

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum three (3) years' relevant experience in a high-volume, detail-oriented, front line administrative service environment
• Experience in an accommodation focused work environment
• Experience maintaining a scheduling database
• Experience drafting and editing content
• Experience serving as a resource to a group or on a function
• Experience providing orientation to others on work procedures and practices
• Knowledge of academic accommodations, and experience working with accommodations and/or accommodated tests and exams
• Advanced in Microsoft office – Word, Excel, Outlook (e.g. mail merges, Excel macros)
• Highly skilled in oral and written communication – persuasive business writing, composing sensitive emails, drafting mass communications for students and faculty, and polished in-person communication
• Exceptional customer service skills
• Demonstrated ability to work independently and solve problems within the scope of the role and escape as required

To be successful in this role you will be:

• Communicator
• Meticulous
• Multi-tasker
• Organized
• Resourceful
• Team player

Note: This is a 12-month term position and we are recruiting for 2 openings.

Closing Date: 09/09/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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