Accessories Specialist

Wood Automotive Group; Okotoks; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Exceptional benefits package

Pension Plan with employer contributed

Employee Assistance Program

Corporate rates at YMCA and Goodlife

Group social events and company perks

Job summary

Wood Automotive Group's Okotoks Ford Lincoln is seeking an Accessories Specialist to drive growth in sales of parts, accessories, and related components within the dealership's new and used vehicle teams. The role focuses on promoting feature vehicles, winter tire packages, and a wide range of accessories that add value to our customers' ownership experience.

You will sell parts over the counter, by phone, or through the shop, collaborate with parts, service, sales and finance teams, ensure

Qualifications

• Minimum 2 years' experience in automotive parts; Ford experience considered an asset.
• Valid AB driver's license and a clean driving record.
• Basic computer skills and comfortable using dealership software.

Responsibilities

• Meet with buyers to assess needs and suggest accessory opportunities as part of the purchase experience.
• Collaborate with parts, service, sales, and finance teams to ensure on-time delivery and budget adherence.
• Provide status updates on vehicle deliveries and ensure customer satisfaction with the process.
• Assist customers in selecting parts over the counter or by phone; process orders and payments.
• Handle customer inquiries and complaints in line with dealership guidelines.

Skills

Customer service

Sales experience

Communication skills

Tools

Basic computer skills

Job description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for an Accessories Specialist to join our Okotoks Ford Lincoln team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.

About the role:

The Accessories Specialist is responsible for driving performance, penetration and growth in sales of parts, accessories, and related components within the new and used car sales department. This includes promoting feature vehicles, winter tire/wheel packages, and a wide range of vehicle accessories that are useful, relevant, and add value to our customers' ownership experience. Furthermore, you will also be responsible for selling parts to available customers, over the counter, through the shop, or on the phone.

The ideal candidate must be highly motivated and thrive in a fast-paced environment. Dedication to customer service, being a team player, and strong organization skills are also required.

Schedule:

• Tuesday to Saturday: 9am - 6pm

Responsibilities (include, but not limited to):

• Meet with new/used vehicle buyers to perform accurate needs assessments and then consult them on accessory opportunities as part of our full purchase experience
• Work closely with the parts/service managers, sales and finance team, and the Internal Coordinator to ensure each vehicle delivery gets completed on time and on budget
• Provide reports / updates on delivery status of all vehicles, ensuring proper sign-off has been obtained and customer is satisfied
• Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service
• Answer telephone calls, indicate prices and provide any other information
• Take orders for parts by telephone and retail counter
• Receive payments from retail customers
• Handle customer complaints immediately and according to the dealerships guidelines
• Perform general physical activities in order to load, unload, sort and move shipments by hand or using material handling equipment – lifting up to 50lbs
• Take on additional tasks as needed

Requirements:

• A valid AB driver's license
• A current and clean driver's abstract
• Basic computer skills
• Minimum 2 years' experience in automotive parts, Ford experience considered an asset

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions - free money!
• Employee Assistance Program including Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks

Are you the kind of person who wants to make a difference in their community and build a solid career with a growing organization? Consider joining Wood Automotive Group! For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing, and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.