Accessibility Services Facilitator

University Of Toronto; Toronto; On-site; CAD 84,000 - 109,000; Full time

Job summary

The University of Toronto is seeking an Accessibility Services Facilitator to provide essential case management and support for students with disabilities. This full-time position involves coordinating with various services and facilitating programs, aimed at enhancing inclusivity for all students. The successful candidate will hold a Master’s degree and possess at least five years of relevant experience in student advising roles. This position is an opportunity to make a meaningful impact in the lives of students, fostering a supportive and inclusive academic environment.

Qualifications

• Minimum five years of related experience in a student advising and support role.
• Experience supporting students from under-represented and equity-deserving groups.
• Understanding of stepped care model and integrated planning.

Responsibilities

• Provide case management support to students with complex needs.
• Liaise with health care professionals for integrated case planning.
• Facilitate educational workshops and seminars.

Skills

Effective communication

Case management

Triage and assessment

Interprofessional collaboration

Organizational skills

Problem solving

Teamwork

Education

Master's Degree in a Professional Health Program

Tools

Word

Excel

Outlook

PowerPoint

Job description

Date Posted: 06/13/2025
Req ID: 43497
Faculty/Division: Vice-Provost, Students
Department: Accessibility Services
Campus:St. George (Downtown Toronto)
Position Number: #

Description:

About us:

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and T-Card Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from the Black, Indigenous, and the racialized community .

Your opportunity:

The Accessibility Services Facilitator will triage and act as an initial point of contact for students, primarily for students accessing the Accessibility Services and Health & Wellness Complex Mental Health and ADHD Pathway. The incumbent will coordinate the connections and referrals to other central services within the University (i.e. Health & Wellness Centre) or to outside community health care agencies or individuals. This incumbent will support specialized initiatives that focus on the needs of more students with more complex needs where integrated care and collaboration with key partners is required. In addition, the incumbent will be responsible for supporting data collection and documentation for the purposes of student planning and program evaluation as well as creating programs and workshops using: a strong equity framework and analysis of the barriers for students with disabilities face. The incumbent liaises with community groups, on campus groups which utilize critical perspectives on disability within their work.

Your responsibilities will include:

-Providing case management support to students requiring the coordination of multiple services, particularly those with complex mental health and neurodevelopmental conditions.
-Providing pro-active support to individuals in distress when required.
-Probing for informationfrom students with personal and/or academic difficulties to ensure students are matched to appropriate referrals and resources to meet their needs.
-Liaising and collaborating with health care professionals to facilitate integrated case planning,effective communication and planning to facilitate the management of student cases.
-Interpreting and applying policies and procedures when making independent decisions.
-Planning and implementing components of curricular and/or co-curricular programs and activities.
-Building and strengthening relationships with partners of strategic importance.
-Facilitating educational workshops and seminars.


Essential Qualifications:

-Master's Degree in a Professional Health Program that includes both advanced education and practical experience (e.g. Social Work, Occupational Therapy, Nursing, Clinical Psychology) or equivalent experience is required.
-Minimum five years of related experience in a student advising and support role.
-Demonstrated experience and ability to assess student needs and refer to appropriate resources.
-Understanding and ability to recognize student distress and crisis.
-Demonstrated experience collaborating effectively with cross-sectoral partners to plan and deliver effective case planning and service delivery.
-Experience collaborating with partners to support program evaluation and student programming.
-Demonstrated experience supporting students from under-represented and equity-deserving groups.
-Effective communication skills with the ability to present information and triage details of importance for the purposes of decision making with colleagues.
-Ability to triage appropriately, communicate information to colleagues succinctly and effectively.
-Understanding of stepped care model, interprofessional collaboration and integrated planning.
-Ability to develop and build relationships and networks with key stakeholders in the health system, University and community.
-Computer skills required (Word, Excel, Outlook, PowerPoint).
-Excellent communication skills, both verbal and written.
-Strong organizational and time management skills.
-Ability to prioritize and manage multiple competing deadlines.

To be successful in this role you will be:

-Approachable
-Communicator
-Proactive
-Problem solver
-Resourceful
-Team player


NOTE: This is a term position until July 2027, with the possibility of renewal.

Closing Date: 06/27/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time NOTE: This is a term position until July 2027, with the possibility of renewal.

Pay Scale Group & Hiring Zone:

USW Pay Band 13 -- $84,813. with an annual step progression to a maximum of $108,463. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged , and their lived experience shall be taken into consideration as applicable to the posted position.