Accessibility Consultant, Experience Design, Financial Planning Platform Roadmap & Engineering

CIBC US; Toronto; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Purpose Day paid day off

Job summary

CIBC is seeking an Accessibility Specialist to ensure client-facing and employee-facing platforms meet inclusive design standards. You will work with UX researchers, designers, and developers to apply WCAG guidelines and recommend accessible design solutions.

This role supports education and consultation across partner teams to improve accessibility awareness and outcomes. Hybrid work arrangement with 1–3 days on-site in Toronto, enabling collaboration while offering flexibility.

Qualifications

• Experience in web accessibility and digital accessibility testing.
• Knowledge of WCAG guidelines and accessibility best practices.
• Familiarity with assistive technologies and accessibility testing tools.

Responsibilities

• Advocate inclusive design by guiding stakeholders and teams.
• Assess experiences against WCAG and provide practical recommendations.
• Test with screen readers and other assistive tech to verify accessibility.
• Participate in user research and translate insights into recommendations.
• Collaborate with cross-functional teams and communicate guidance clearly.
• Support junior staff through coaching and knowledge sharing.

Skills

Accessibility Standards

Digital Content

Group Problem Solving

Leadership

Persona Creation

Researching

User Behavior

User Experience (UX)

User Interface (UI) Design

Wireframing

Tools

Figma

Mural

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As part of the Adoption and Accessibility Chapter within Experience Design, Digital Platforms and Mass Market, you’ll help ensure our client-facing and employee-facing platforms and applications are accessible and inclusive for people of all abilities.

As an Accessibility Specialist, you’ll work closely with user experience professionals, including Content Writers, Visual Designers, and User Experience Researchers, as well as Business Analysts, Product Owners, Developers, and Quality Assurance Testers. You’ll assess products and design solutions against digital accessibility standards while supporting a seamless banking experience for both employees and clients. You’ll provide recommendations for design and development that align with CIBC’s inclusive design standards, helping ensure employees who use assistive technologies can effectively use our servicing tools. You’ll also deliver consultation and education to partner teams, helping build accessibility awareness and supporting high standards of employee and client satisfaction. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on‑site, while other days will be remote.

How you'll succeed

• Accessibility advocacy - Champion inclusive design by helping stakeholders, development partners, executives, and designers understand the importance of accessibility in every design decision.
• Accessibility expertise - Apply your strong knowledge of Web Content Accessibility Guidelines (WCAG) to assess experiences, explain requirements, and provide practical recommendations that support best practices.
• Assistive technology testing - Use assistive technologies, including screen readers, to evaluate the accessibility and usability of digital applications and demonstrate the employee and client experience.
• Research and insight generation - Participate in user research, analyze findings, and translate insights into clear accessibility recommendations that support meaningful improvements.
• Collaboration and communication - Partner effectively with cross-functional teams and communicate accessibility guidance with confidence, clarity, and influence.
• Coaching and leadership - Support the growth of junior team members through coaching, mentorship, and knowledge sharing while helping advance inclusive design practices across teams.

Who you are

You can demonstrate experience in web accessibility, digital accessibility testing, Web Content Accessibility Guidelines (WCAG), and the digital product space. It’s an asset if you have experience with HyperText Markup Language (HTML) and user experience tools such as Figma and Mural. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in its hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 18th Floor

Employment Type Regular Weekly Hours 37.5

Skills

• Accessibility Standards
• Digital Content
• Group Problem Solving
• Leadership
• Persona Creation
• Researching
• User Behavior
• User Experience (UX)
• User Interface (UI) Design
• Wireframing

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.