Consultant, Technology Enablement

CIBC US; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Job summary

CIBC in Toronto is seeking a Consultant, Technology Enablement within Credit Processing Services to lead initiatives from planning through execution, gather and clarify business requirements, shape practical solutions, and coordinate test plans with technology partners and stakeholders.

You will manage production issue support, build relationships across teams, and work in a hybrid model with 1-3 days on-site.

Qualifications

• Gather, analyze, and document business and system requirements to support well-defined solutions.
• Develop test plans, coordinate testing activities with partners, and track outcomes.
• Manage stakeholder communications and expectations for delivery.
• Provide production issue support and coordinate timely resolutions.

Responsibilities

• Lead assigned initiatives from intake to execution by clarifying requirements and dependencies.
• Partner with business and technology teams to move work forward.
• Coordinate test planning and test execution with technology partners.
• Maintain strong relationships across teams and communicate progress to stakeholders.

Skills

Analytical Thinking

Business Operations

Customer Service

Operations Management

Operations Support

People Management

Prioritization

Process Improvements

Technical Knowledge

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

Technology Enablement within Credit Processing Services helps drive the tools, processes, and change initiatives that support effective and resilient operations. As a Consultant, Technology Enablement, you'll lead key initiatives from planning through execution by gathering and clarifying business requirements, shaping practical solutions, and supporting successful delivery. You'll develop and coordinate test plans with technology partners and business stakeholders to help ensure changes are implemented effectively and with minimal disruption. You'll build strong relationships across teams, manage stakeholder communications, and support alignment on priorities, dependencies, and outcomes. You'll also play an important role in production issue management, helping to assess impacts, coordinate responses, and support timely resolution. In this role, you'll contribute to the ongoing evolution of our technology environment, including supporting enhancements related to the ACBS application. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Initiative Delivery - Lead assigned initiatives from intake to execution by clarifying requirements, identifying dependencies, and helping move work forward in partnership with business and technology teams.
• Requirements Management - Gather, analyze, and document business and system requirements to support well-defined solutions that align with operational and stakeholder needs.
• Test Planning & Coordination - Develop test plans, coordinate testing activities with partners, track outcomes, and support issue resolution to help ensure quality implementation.
• Stakeholder Management - Build trusted relationships with partners across the business and technology teams, providing clear communication, managing expectations, and supporting informed decision-making.
• Production Issue Support - Coordinate the investigation and management of production issues by assessing impacts, engaging the right partners, and helping drive timely resolution and follow-up actions.

Who you are

You're motivated by collective success.

You know that teamwork can transform a good idea into a great one.

You know that an inclusive team that enjoys working together can bring a vision to life.

You give meaning to data.

You enjoy investigating complex problems and making sense of information.

You communicate detailed information in a meaningful way.

You know that details matter.

You notice things that others don't.

Your critical thinking skills help to inform your decision making.

Your influence makes a difference.

You know that relationships and networks are essential to success.

You inspire outcomes by sharing your expertise.

You can demonstrate experience in. Requirements gathering, test planning, test coordination, stakeholder management, and production issue support.

It's an asset if you have knowledge of Large Corporate Lending and the ACBS application.

Values matter to you.

You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

• Analytical Thinking
• Business Operations
• Customer Service
• Operations Management
• Operations Support
• People Management
• Prioritization
• Process Improvements
• Technical Knowledge

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.