Access Coordinator

Stella’s Place; Toronto; Hybrid; CAD 59,000; Full time

Job summary

An established community-based mental health agency is seeking an Access Coordinator to create a welcoming environment for young adults seeking support. In this vital role, you will engage with participants, helping them navigate their recovery journey while balancing administrative tasks. Your warmth and clarity will be essential as you provide information and support in a trauma-informed setting. This position offers a unique opportunity to contribute to the mental health of youth in a dynamic and inclusive environment, making a real difference in their lives. If you are passionate about mental health and community service, this role is perfect for you.

Benefits

Comprehensive Health Benefits

3 Weeks Vacation

Qualifications

• Degree in Social Work, Psychology, or related field with relevant experience.
• Experience in mental health or youth engagement preferred.

Responsibilities

• Greet participants warmly and provide information about services.
• Support booking appointments and maintain scheduling systems.
• Manage confidential documentation and assist with outreach.

Skills

Interpersonal Skills

Communication Skills

Empathy

Multitasking

Cultural Responsiveness

Education

Diploma or Degree in Social Work

Degree in Psychology

Office Administration

Tools

Scheduling Software

Client Databases

Microsoft Office

Google Suite

Job description

POSITION TITLE: Access Coordinator

LOCATION: Toronto - 54 Wolseley

APPLICATION CLOSING DATE: May 12, 2025 by 4:00p.m.

ABOUT STELLA’S PLACE:

Stella’s Place is a community-based mental health agency dedicated to supporting young adults (ages 16-29) experiencing mental health challenges. We provide innovative, evidence-based services in a low-barrier and youth-friendly environment, including individual therapy, group programs, peer support, and system navigation.

Mission: Partnering young adults and professionals to provide a collaborative, innovative model of mental health services.

Vision: Healthy, resilient young adults living the lives they choose.

Values: At Stella’s Place, we fundamentally value the capabilities and contributions of young adults, as we seek breakthrough innovations that benefit our community and society as a whole. We also value:

1. Inclusiveness, diversity and equity
2. Accessibility and a sharing of knowledge
3. Creativity along with a strengths-based approach

Position Summary:

As the first point of contact for participants, families, and community members, the Access Coordinator plays a key role in creating a welcoming, inclusive, and emotionally safe space for adults accessing services at Stella’s Place. Rooted in principles of trauma-informed care, anti-oppressive practice, and youth engagement, this role supports young adults (aged 16–29) as they access mental health services, drop-in support, and wellness programming.

You’ll balance administrative tasks with human connection—providing participants with warmth, clarity, and support as they navigate their recovery journey.

Key Responsibilities:

Participant Engagement & Support

1. Greet all participants and visitors with warmth, respect, and non-judgment.
2. Create a trauma-informed front desk experience that centers participant choice and comfort.
3. Respond to inquiries in person, over the phone, or via email in a clear and supportive manner.
4. Offer information about services, eligibility, and registration processes.
5. De-escalate situations with empathy and calm, using relational tools and team support.

Booking & Access Coordination

1. Collaboratively support participants in booking appointments with clinicians (psychiatrist, family physician, drop-in counselling, etc.)
2. Maintain up-to-date scheduling systems and respond to changing availability or participant needs.
3. Ensure accurate records of contact, bookings, and service requests in client databases.
4. Monitor participant flow and space capacity in drop-in areas (e.g., Café) and notify the manager when needs arise.

Administrative & Operational Support

1. Maintain the organization and cleanliness of the front desk and shared spaces.
2. Manage confidential documentation, intake forms, and waitlists with discretion and accuracy.
3. Support operational flow by communicating participant needs to clinicians and peer workers.
4. Assist with outreach, program sign-ups, and community resource navigation as needed.

Qualifications:

1. Diploma or degree in Social Work, Child & Youth Care, Psychology, Mental Health & Addictions, or Office Administration with relevant experience.
2. Experience in mental health, youth engagement, or social services preferred.
3. Strong interpersonal and communication skills; ability to hold space for others without judgment.
4. Knowledge of trauma-informed, anti-oppressive, and culturally responsive practices.
5. Familiarity with scheduling software, client databases, and Microsoft Office/Google Suite.
6. Ability to multitask in a busy environment with warmth, clarity, and boundaries.
7. Ability to keep their camera on during video conferencing.

Working Conditions:

1. Hybrid model with a minimum of three days per week in the office.
2. Occasional evening or weekend hours may be required.
3. This position entails both sedentary and active tasks, including engaging with individuals who may be navigating diverse and complex emotional experiences.
4. Some lifting up to 40lbs is required.

SALARY & BENEFITS:

Salary: $58,985.01 and comprehensive health benefits, 3 weeks vacation

HOURS & REPORTING:

This position reports to the Expressive Arts Therapy Manager.

Hours of work are 40 hours per week, Monday to Friday, 10-6:00p.m. or 12:00-8:00p.m.

DIVERSITY, EQUITY, AND ACCOMMODATION:

Stella’s Place is committed to having a workforce that is reflective of the diversity of the City of Toronto in general and of our participants in particular. We strongly encourage applications from racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientation, gender identity and gender expression and all those who can provide and contribute to diversification of perspective at Stella’s Place.

Stella’s Place is committed to hiring practices that are inclusive and barrier free. Stella’s Place will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with the Ontario Human Rights Code in order to ensure the equal and fair assessment of all job applicants. Applicants are asked to make any accommodation request in advance.

YOUR APPLICATION:

Interested and qualified candidates are invited to submit their cover letter outlining your interest in working with Stella’s Place along with a detailed CV by May 12, 2025 at 4:00p.m.

We thank all candidates for their interest. We regret that only those selected for an interview will be contacted.