Academic Support Specialist

Kaizen Lab Inc.; Edmonton; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Tuition assistance

Hybrid work after probation

Cell phone allowance

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off: 3 weeks vacation + 5 pD

RRSP match

Vision care

Job summary

Robertson College is seeking an Academic Support Specialist to join the Learner Academic Support team. The role focuses on supporting academic functions, maintaining records, and assisting with student progress in a fast-paced environment.

Part-time position with a 25-hour work week, Monday to Friday, in Winnipeg/Calgary/Edmonton. Salary listed as $29,375.00. Hybrid work is offered for many positions after probation, with a strong emphasis on inclusion and professional development.

Qualifications

• Degree or diploma in education or business required; 2 years of higher education student services experience is an asset.
• Strong communication and customer service skills; ability to build and maintain relationships with students and teammates.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Highly self-motivated and goal-oriented with strong attention to detail.
• Knowledge and experience with Learning Management Systems (D2L) is an asset.
• Strong problem-solving, analytical, and critical thinking skills.
• Ability to work with a team to meet goals in a fast-paced setting.
• Strong computer and digital literacy skills.
• Ability to work in a diverse, inclusive environment.
• A clear criminal records check and child abuse registry check.

Responsibilities

• Attend Learner Review Committee meetings and report on learners' statuses for decisions on academic standing and attendance.
• Maintain regular contact with assigned learners and follow committee processes.
• Identify at-risk learners and escalate to the committee before weekly meetings.
• Oversee academic plans and provide direct support to students.
• Facilitate requests for additional academic support.
• Ensure accuracy of student records in Salesforce and the LMS with proper documentation.
• Communicate student feedback to internal and external departments.
• Monitor reports related to academics and instructor responsibilities; escalate concerns.
• Respond to Academic Support inquiries via email and ticketing system.
• Assist with academic reviews to prepare for practicum and graduation.
• Attend faculty/staff meetings and training sessions; participate in performance appraisals.
• Support interdepartmental cooperation with Admissions, Financial Aid, Practicum, and Career Services.

Skills

Communication skills

Customer service

Multitasking

Detail-oriented

D2L LMS experience

Problem solving

Team oriented

Digital literacy

Diversity & Inclusion

Criminal records check required

Education

Degree or diploma in education or business

Job description

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Overview

Reporting to the Manager, Academic Support, the Academic Support Specialist is a member of the Learner Academic Support team and supports academic functions.

Key Responsibilities

• Attend the weekly Learner Review Committee and bring up-to-date information on learners as assigned to inform decisions made regarding student statuses within the college. This includes academic standing and attendance.
• Maintain regular contact with assigned learners on the Learner Review Committee and follow the Learner Review Committee's process and guidelines.
• Identifies at-risk learners (attendance/academic) and adds to the Learner Review Committee ahead of weekly meetings.
• Oversees academic plans and offers direct support to students
• Facilitate student requests for additional academic support.
• Is responsible and accountable for the accuracy of student records in the student information management system (Salesforce) and student learning management system, including accurate and timely submission of academic learning plans and documentation according to established guidelines.
• Accurately and effectively communicates student feedback to internal and external departments.
• Interprets, monitors, and examines reports that pertain to academics, and instructor responsibilities and escalates concerns to the Manager.
• Respond to incoming Academic Support-related inquiries via shared email and ticketing system
• Assists with academic reviews to ensure readiness for practicum and graduation
• Attends faculty/staff meetings and training sessions.
• Participates proactively in performance appraisals.
• Supports active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum, and Career Services.

Minimum Requirements

• Degree or diploma in education or business required. 2 years of direct experience in higher education student services is an asset.
• Strong communication and customer service skills and ability to build and maintain effective working relationships with students and team members.
• Ability to multitask and manage deadlines in a fast-paced environment
• Highly self-motivated and self-directed; objective-oriented with high-level attention to detail.
• Knowledge and experience with Learning Management Systems (D2L
• preferred) an asset.
• Strong problem-solving, analytical, and critical thinking skills.
• Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.
• Strong computer and digital literacy skills.
• Ability to work in a diverse, inclusive environment.
• A clear criminal records check and child abuse registry check.

Job Types: Part-time

Location: Winnipeg/Calgary/Edmonton

Schedule:

• 25 hours per week
• Monday to Friday

Salary: $29,375.00

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We believe that having a diverse and inclusive workplace is not only the right thing to do, but also what will take our team to the next level. Diversity is a strength that allows our team to reach new heights. Our team is as diverse as our learners, with individuals coming from a variety of different cultures, ethnicities, and backgrounds. From our front-line team members to the CEO, we are committed to creating an environment that respects each individual's background, experience, ideas and perspectives. Our dedication to creating an environment that is welcoming and inclusive of everyone, regardless of their age, race, ethnicity, religion, gender, sexual orientation, socio-economic background, physical ability, and other differences, is evident in the way we communicate, in our day-to-day actions, and in how we celebrate.

Our culture is one of inclusion and respect, and we are committed to continuous growth and to creating and maintaining an environment of belonging.

Don’t feel like you meet every requirement? We encourage you to apply anyways! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement. We don't look for flawless checklists; we look for potential, passion, and purpose. As an education provider, we believe in growth and continuous learning. If you possess the drive and share our core values, your unique perspective might be exactly what our team is missing.

We offer:

• Work Life Balance- Hybrid work for most positions (after successful completion of probation).
• Career Development- opportunities for tuition assistance for professional growth and skill development
• $25 Cell phone allowance at hire for most employees
• Dental Care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off - Three weeks vacation at start, five personal days, two extra PTO days for #CelebrateEverything, MeTime for most employees every week.
• Paid time off for most positions over the Christmas holiday break (up to 3 days)
• RRSP match
• Vision care
• Opportunities to join campus committees: Social, DEI&B, Health and Safety and Artificial Intelligence - You can choose what you’re passionate about and let your leadership skills shine!

If you would like to request reasonable accommodations for the interview process, please let us know.

All applicants must be legally eligible to work in Canada. You will be required to provide documentation demonstrating your eligibility, such as a valid work permit or proof of Canadian citizenship or permanent resident status.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation. We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

We thank all applicants, but only those selected for an interview will be contacted.