Abilities Management Specialist

City of Victoria; Victoria; Hybrid; CAD 89,000 - 105,000; Full time

Job summary

The City of Victoria is seeking an Abilities Management Specialist to lead case management for injury and illness, coordinate return-to-work plans, and work with leaders, unions, and providers to minimize downtime. This exempt role requires strong communication and organizational skills and a commitment to inclusive, accessible workplace practices.

Hybrid work options may apply under the City’s policy. Earned days off and other HR programs support wellness and productivity.

Qualifications

• Diploma in disability management, human resources, occupational health and safety or a related field.
• 2 years' experience in return to work planning, administration of Workers' Compensation claims, or an equivalent combination of education and experience.

Responsibilities

• Case management of workers' compensation, early intervention, long term disability and short-term illness claims.
• Develops and communicates modified and return to work plans supported by medical documentation.
• Monitors progress of plans and liaises with employees, supervisors and external stakeholders.
• Coordinates WorkSafeBC Early Access to Physiotherapy referrals and submits information.
• Maintains communications with partners to facilitate timely return to work programs.
• Interacts with LTD providers and WorkSafeBC to support return to work initiatives.
• Facilitates connections to EFAP and community services as needed.
• Provides advice to operational leaders on City policies related to abilities management.
• Maintains records for injury/illness processes and HRIS.
• Contributes to meetings and committees on abilities management.
• Contributes to planning, development, implementation, maintenance and evaluation of Abilities Management programs.

Education

Diploma in disability management, human resources, occupational health and safety or a related field

2 years experience in return to work planning or WCB administration

Tools

Microsoft Office

Job description

Abilities Management Specialist

Competition Number: 26/201

Posting Scope: Internal / External

Posted Date: November 3, 2026

Closing Date: November 24, 2026, 4:30 PM PST

Department: People and Culture

Work schedule: Monday to Friday ( 35 hour work week) Continuous - (Full-Time)

Salary: Pay Band 3 ($89,082.43 to $104,801.324)

Job Code: 3241

Employee Group: This is an Exempt position

Number of Vacancies: 1

WORK FROM HOME

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City's Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

EDO

The successful candidate may be eligible for earned days off, earning up to two days per month in recognition of time worked beyond core operational hours. Such arrangements are subject to change based on operational needs.

POSITION SUMMARY

Reporting to the Manager of Health, Safety and Wellness, the Abilities Management Specialist is responsible for timely and effective case management, rehabilitation services, and stay at work and return to work planning for employees experiencing injury or illness. Working in collaboration with key partners and stakeholders, the Abilities Management Specialist contributes to program outcomes reducing the human and financial impacts of illness and injury in the workplace. The Abilities Management Specialist fosters common understanding of abilities management principles with operational leaders, and maintains effective working relationships to remove barriers preventing employees from working to their abilities.

MAJOR ACCOUNTABILITIES

• Case management of Workers' Compensation, early intervention, long term disability and short-term illness claims and appropriate follow up with employees; includes immediate triage of WorkSafeBC claims to support employees through the identification of recovery at work opportunities.
• Through collaboration with employees, leaders, union representatives and insurance providers, develops and communicates modified and return to work plans supported by medical documentation.
• Monitors progress of plans and liaises with employees, supervisors and external stakeholders as required throughout return to work process; removing potential barriers to successful return to work.
• Coordinates WorkSafeBC Early Access to Physiotherapy referrals and submits appropriate information to WorkSafeBC.
• Maintains effective communications and collaboration with partners including operational leaders, payroll, human resource consultants, unions, employees and service providers to facilitate timely return to work programs.
• Maintains effective communications with external partners including LTD providers, WorkSafeBC to facilitate timely return to work programs.
• Facilitate employee connections to support services and programs (EFAP, community services) on a case-by-case basis.
• Provide advice and consultation to operational leaders on established City policies and procedures relating to abilities management.
• Maintains and updates records related to the administration of injuryillness processes including case management plans, employee files and Human Resources Information Systems as required.
• Contributes to the preparation for and administration of meetings and committees related to abilities management.
• Contributes to the planning, development, implementation, maintenance and evaluation of Abilities Management programs, and other Health, Safety and Wellness initiatives.
• Performs other related duties as required.

QUALIFICATIONS

• Diploma in disability management, human resources, occupational health and safety or a related field
• 2 years' experience in return to work planning, administration of Workers' Compensation claims, or an equivalent combination of education and experience.

COMPETENCIES

• Working knowledge and understanding of disability management principles and processes and related legislation.
• Team player with strong relationship building skills to maintain effective and respectful working relationships with internal and external partners under circumstances that may be sensitive and emotionally charged.
• Excellent oral and written communication skills, including effective listening, conflict resolution, and commitment to customer service.
• Ability to work tactfully and sensitively in a variety of situations including exercising substantial discretion with highly sensitive and confidential information and identifying issues which require escalation.
• Strong analytical, interpretation and research skills.
• Understanding of key issues and trends in the human resources and occupational health and safety fields and willingness to understand client areas of responsibility and issues impacting their business.
• Excellent computer literacy to effectively operate Microsoft office programs and case management software.
• Must have strong attention to detail ensuring accuracy in a fast paced, deadline orientated environment.
• Ability to work independently, organize workload and set priorities.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail].