Human Resources Operations Advisor

City of Victoria BC; Victoria; Hybrid; CAD 89,000 - 105,000; Full time

Job summary

The City of Victoria BC seeks an experienced Human Resources Operations Advisor to provide portfolio-based operational HR support across the organization. You will work with HR partners to deliver HR systems, reporting, analytics, and lifecycle administration while driving process improvements.

Reporting to the Manager, Human Resources, this role focuses on HRIS maintenance, data accuracy, and developing dashboards to inform leadership decisions, with a hybrid work-from-home option aligning to

Qualifications

• Post-secondary diploma or degree in Human Resources Management, Business Administration, Information Technology, or a related discipline.
• Minimum three years of progressively responsible human resources experience, including HR systems, reporting, employee lifecycle administration, classification, and advisory support, or an equivalent combination of education and experience.
• Experience supporting client portfolios and partnering with managers on operational human resources matters.
• Experience administering HRIS and related systems, including ERP systems, Applicant Tracking Systems, Learning Management Systems, and workforce reporting tools.
• Experience conducting job evaluations and supporting classification processes.
• Strong analytical, reporting, and data interpretation skills.
• Demonstrated ability to manage multiple priorities and work independently in a fast-paced environment.
• Excellent interpersonal, consultation, communication, and customer service skills.
• Strong organization, problem-solving, and continuous improvement skills.
• Proficiency with Microsoft 365 applications and HR reporting tools.

Responsibilities

• Supports designated client portfolios in partnership with HR Business Partners, providing operational HR support to leaders and employees.
• Acts as the main point of contact for initial employee requests through the HR inbox.
• Supports the implementation and administration of corporate HR initiatives, programs, and policies.
• Identifies opportunities to improve HR processes, service delivery, efficiency, and employee experience.
• Acts as a liaison between client groups and People and Culture to facilitate timely resolution of HR-system and administration related matters.
• Participates in HR projects and organizational initiatives to support departmental and corporate objectives.
• Oversees the day-to-day administration, and maintenance, of HR systems
• Maintains organizational structures, positions, compensation tables, and other HR system data.
• Develops and maintains system procedures, user guides, and process documentation.
• Develops, maintains, and enhances recurring and ad hoc HR reports, dashboards, and workforce analytics metrics.
• Compiles, analyzes, and interprets workforce data to support business planning and decision-making.
• Provides reporting related to workforce demographics, compensation, staffing, absences, recruitment, seniority, health and safety, and other organizational metrics.
• Responds to reporting requests from leaders, HR Business Partners, and senior management.
• Provides operational support throughout the employee lifecycle, including onboarding, organizational changes, leaves of absence, return-to-work processes, resignations, retirements, and terminations.
• Acts as a resource to employees and leaders regarding employee transition processes.
• Coordinates and administers employee departure and retirement processes.
• Supports pension-related administrative processes, employee records updates, and applicable benefit-related requirements.
• Reviews and enhances employee lifecycle processes to ensure consistency, efficiency, and service excellence.
• Evaluates new and revised positions using the applicable job evaluation plans and established classification methodologies.
• Prepares job evaluation documentation, position analysis summaries, and supporting reports.
• Participates on job evaluation committees and provides technical expertise regarding classification principles and processes.
• Conducts organizational reviews and position assessments to support
• Collaborates with HR Business Partners and leaders to gather information and clarify position responsibilities.
• Maintains job evaluation records and classification documentation.
• Participates in departmental and corporate projects, process reviews, and change initiatives.
• Supports initiatives focused on improving service delivery, workflow efficiencies, data quality, and compliance.

Skills

Analytical skills

Communication skills

Customer service skills

Problem solving

Education

HRM / Business Admin / IT degree

Tools

HRIS systems

ERP systems

Applicant Tracking Systems

Learning Management Systems

HR reporting tools

Job description

Competition Number: 26/200

Posting Scope: Internal / External

Posted Date: November 3, 2026

Closing Date: November 20, 2026, 4:30 PM PST

Department: People and Culture

Work schedule: Monday to Friday ( 35 hour work week) Continuous Term – (up to 24 months)

Salary: Pay Band 3 ($89,082.43 to $104,801.324)

Job Code: 3295

Employee Group: This is an Exempt position

Number of Vacancies: 1

WORK FROM HOME

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

EDO

The successful candidate may be eligible for earned days off, earning up to two days per month in recognition of time worked beyond core operational hours. Such arrangements are subject to change based on operational needs.

Position Summary

Reporting to the Manager, Human Resources, the Human Resources Operations Advisor is a key member of the People and Culture team and is responsible for providing portfolio-based operational human resources support to assigned client groups across the organization. Working closely with Human Resources Business Partners, the Human Resources Operations Advisor delivers expert support in human resources systems, reporting and analytics, employee lifecycle administration, records management, job evaluation, and process improvement initiatives.

Major Accountabilities

Human Resources Operations Support

• Supports designated client portfolios in partnership with Human Resources Business Partners, providing operational HR support to leaders and employees.
• Acts as the main point of contact for initial employee requests through the HR inbox.
• Supports the implementation and administration of corporate HR initiatives, programs, and policies.
• Identifies opportunities to improve HR processes, service delivery, efficiency, and employee experience.
• Acts as a liaison between client groups and People and Culture to facilitate timely resolution of HR-system and administration related matters.
• Participates in HR projects and organizational initiatives to support departmental and corporate objectives.

Human Resources Information Systems (HRIS)

• Oversees the day-to-day administration, and maintenance, of HR systems
• Maintains organizational structures, positions, compensation tables, and other HR system data.
• Develops and maintains system procedures, user guides, and process documentation.

Reporting and Workforce Analytics

• Develops, maintains, and enhances recurring and ad hoc HR reports, dashboards, and workforce analytics metrics.
• Compiles, analyzes, and interprets workforce data to support business planning and decision-making.
• Provides reporting related to workforce demographics, compensation, staffing, absences, recruitment, seniority, health and safety, and other organizational metrics.
• Responds to reporting requests from leaders, Human Resources Business Partners, and senior management.

Employee Lifecycle Administration

• Provides operational support throughout the employee lifecycle, including onboarding, organizational changes, leaves of absence, return-to-work processes, resignations, retirements, and terminations.
• Acts as a resource to employees and leaders regarding employee transition processes.
• Coordinates and administers employee departure and retirement processes.
• Supports pension-related administrative processes, employee records updates, and applicable benefit-related requirements.
• Reviews and enhances employee lifecycle processes to ensure consistency, efficiency, and service excellence.

Job Evaluation and Classification

• Evaluates new and revised positions using the applicable job evaluation plans and established classification methodologies.
• Prepares job evaluation documentation, position analysis summaries, and supporting reports.
• Participates on job evaluation committees and provides technical expertise regarding classification principles and processes.
• Conducts organizational reviews and position assessments to support
• Collaborates with Human Resources Business Partners and leaders to gather information and clarify position responsibilities.
• Maintains job evaluation records and classification documentation.

Continuous Improvement and Projects

• Participates in departmental and corporate projects, process reviews, and change initiatives.
• Supports initiatives focused on improving service delivery, workflow efficiencies, data quality, and compliance.

Qualifications

• Post-secondary diploma or degree in Human Resources Management, Business Administration, Information Technology, or a related discipline.
• Minimum three years of progressively responsible human resources experience, including HR systems, reporting, employee lifecycle administration, classification, and advisory support, or an equivalent combination of education and experience.
• Experience supporting client portfolios and partnering with managers on operational human resources matters.
• Experience administering HRIS and related systems, including ERP systems, Applicant Tracking Systems, Learning Management Systems, and workforce reporting tools.
• Experience conducting job evaluations and supporting classification processes.
• Strong analytical, reporting, and data interpretation skills.
• Demonstrated ability to manage multiple priorities and work independently in a fast-paced environment.
• Excellent interpersonal, consultation, communication, and customer service skills.
• Strong organization, problem-solving, and continuous improvement skills.
• Proficiency with Microsoft 365 applications and HR reporting tools.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.