WorkSafe Claims Management Consultant

Vancouver Police Department; Vancouver; On-site; CAD 68,000 - 85,000; Full time

Job summary

Vancouver Police Department in Vancouver is seeking a WorkSafe Claims Management Consultant to oversee disability claim management for employees with work-related injuries and illnesses, ensuring effective administration of WorkSafeBC claims and timely return-to-work outcomes.

You will coordinate with employees, supervisors, health care providers, union representatives, legal counsel, and insurance providers; maintain confidential records in Parklane; prepare Certificates of Earnings; and

Qualifications

• Minimum three years in an administrative role.
• Minimum one year handling Workers’ Compensation claims.
• Experience interpreting collective agreement language related to sickness and disability leave.

Responsibilities

• Provides disability claim management consultation as liaison among employees, supervisors, managers, union reps, and WorkSafe BC to ensure successful return to work.
• Oversees administration of Form 7, claim documentation, and required correspondence.
• Maintains accurate disability claim records in Parklane and ensures compliance with regulations.
• Coordinates and facilitates return-to-work plans with stakeholders.
• Reviews claims, decisions, and medical information for discrepancies or adjudication concerns.
• Facilitates workplace site visits to aid claim management and RTW planning.
• Gives guidance on disability management practices and WorkSafeBC processes.
• Gathers and presents information to educate employees and leaders on disability management.
• Communicates with employees, supervisors, legal counsel, insurers, and external agencies for case resolution.
• Prepares payroll/attendance data and Certificates of Earnings for claims resolution.
• Maintains attendance and disability management systems with confidentiality.
• Generates absence and attendance reports as required.
• Participates in annual high-stress debrief program.
• Performs other related duties as assigned.

Skills

Disability claim management

Stakeholder collaboration

Records management

Return-to-work planning

Policy interpretation

Communication

Microsoft Office (Word/Excel/Outlook/5

Education

Grade 12

HR-related post-secondary course

Certificate in disability management

Tools

Parklane disability management system

Word

Excel

Teams

Outlook

SAP (preferred)

Job description

Vancouver Police Department

WorkSafe Claims Management Consultant

Competition: #26155-81000976

Section: Employee Advisory Team – WorkSafe Case Management, Human Resources Section

Location: 3585 Graveley Street

Status: Temporary full-time (Exempt)

Hours of Work: 4-Day Compressed work week Monday to Thursday, 7 a.m. to 4 p.m.

Salary: Exempt Pay Range - $49.08 to $61.35 per hour ($89,635 to $112,039 annually)

Competition End Date: Friday, November 13, 2026

Responsible for managing disability claims for employees with work-related injuries and illnesses, ensuring the effective administration of WorkSafeBC claims, and facilitating timely, safe, and sustainable return-to-work outcomes.

Essential Duties

• Provides disability claim management consultation and services as the primary liaison among employees, supervisors, managers, union representatives, health care providers, and WorkSafe BC to ensure the effective management of work-related injury and illness claims, with the goal of a successful return to work
• Oversees the administration of Employer Reports of Injury (Form 7), claim documentation, and required correspondence to support timely adjudication and claim resolution.
• Maintains accurate and comprehensive disability claim records within the disability management system (Parklane), ensuring compliance with legislative, organizational, and reporting requirements
• Coordinates and facilitates return-to-work (RTW), graduated return to work (GRTW) plans, and modified-duty programs by collaborating with stakeholders to identify suitable accommodations and work assignments that support employee recovery and operational needs
• Reviews work-related injury and illness claims, claim decisions, and supporting medical information to identify discrepancies, pre-existing conditions, adjudication concerns, or potential errors in WorkSafeBC legislation and policy interpretation
• Facilitates workplace site visits to aid in claim management and return-to-work planning
• Provides guidance and support to employees and leaders regarding disability management practices, WorkSafeBC processes, employer obligations, and available workplace accommodation options
• Presents on disability management, return-to-work, and WorkSafeBC education sessions for employees, supervisors, managers, operational leaders, and workplace safety committees
• Communicates and collaborates with employees, supervisors, managers, union representatives, Human Resources, medical specialists, legal counsel, insurance providers, and external agencies to facilitate effective case management and resolution of claims
• Coordinates with employees, legal counsel, and ICBC representatives to provide payroll, attendance, and time-loss information required to support claims resolution, including the preparation of Certificates of Earnings and related documentation
• Administers and maintains attendance and disability management systems, ensuring the integrity, accuracy, and confidentiality of employee information
• Generates and distributes employee absence and attendance reports, including the daily sick-list report and other operational reports as required
• Participates in the annual mandatory high stress debrief program
• Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities Required

• Strong working knowledge with Word, Excel, Teams and Outlook
• Ability to work with various computer programs and software
• Demonstrated ability to deal tactfully and decisively with sensitive and confidential issues
• Demonstrated ability to build and maintain effective working relationships at all levels of the organization, the public, and union representatives
• Demonstrated ability to plan, organize, and proactively solve problems and conflicts
• Demonstrated ability to work collaboratively in a team while demonstrating flexibility, diplomacy, and the ability to receive direction
• Demonstrated ability to assist section supervisors in assessing needs and requirements
• Demonstrated ability to develop and recommend new and revised methods and procedures related to the work
• Demonstrated ability to handle a fast-paced, complex, and changing workload while continuing to meet deadlines
• In-depth working knowledge of the WSBC claims process along with the RTW and GRTW processes
• Proven ability to exercise sound judgment and listen non-judgmentally to information presented
• Demonstrated ability to deal with emotions of people using sensitivity, tact, and empathy
• Demonstrated ability to make unpopular decisions that may have negative consequences for a party
• Basic working knowledge of medical terminology and human rights
• Strong multitasking, time-management, and negotiation skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills and demonstrated ability to build relationships with a broad range of stakeholders

Preferred

• Ability to develop and write procedures
• Working knowledge of SAP

Experience Required

• Minimum three years of experience in an administrative role
• Minimum of one year of experience handling Workers’ Compensation claims
• Experience applying and interpreting collective agreement language relating to sickness, illness, and disability leave and benefits

Preferred

• Three to five years of disability management experience
• Three to five years of experience managing occupational and non-occupational claims
• Experience working in a policing environmentExperience with WSBC, STD, LTD, accommodation, and return-to-work programs
• Experience interpreting medical information and functional limitations

Education Required

• Grade 12
• Completion of a human resources management course from a recognized post-secondary institute
• Certificate in disability management

Preferred

• Diploma in disability management or bachelor’s degree in human resources, occupational health, nursing, kinesiology, health sciences, business administration with HR specialization, or related field

Other Requirements

• All employees must maintain their Enhanced Reliability Clearance while employed with the Vancouver Police Department, which will be renewed every five years
• Canadian citizenship or Permanent Resident status

Selection Process

Only shortlisted candidates will be contacted, who may be required to write a test in order to move forward to the interview stage.

Note

This position is Exempt from the Teamsters Local 31.