Abilities Management Consultant

CivicInfo BC; Victoria; Hybrid; CAD 112,000 - 131,000; Full time

Job summary

The City of Victoria seeks an Abilities Management Consultant to lead disability management, stay-at-work and return-to-work programs. You will provide expert guidance, develop policies, and collaborate with unions and health partners to support workforce participation.

You will mentor the team, analyze complex cases, and ensure compliance with legislation while maintaining confidentiality and high professional standards.

Qualifications

• Post-secondary education in disability management, human resources, or related field.
• Minimum 5 years recent progressive experience in disability management/claims management.
• Experience leading disability management programs in a unionized environment.
• CDMP or CRTWC designation is an asset.

Responsibilities

• Lead accommodation and disability related duty to accommodate matters.
• Lead continuous improvement of the Abilities Management Program by establishing policies, guidelines, tools and procedures.
• Support sustainable medical accommodation solutions balancing employee needs, safety and operational requirements.
• Provide mentorship and escalation for complex, high‑risk disability management matters.
• Collaborate with leaders, HR, unions, health practitioners and insurers to deliver programs and services.
• Monitor trends to recommend improvements and maintain program data.
• Maintain statistical data related to the Abilities Management Program.
• Exercise discretion with confidential information and handle sensitive matters.

Skills

Disability management

Return to work

Policy development

Communication

Education

Disability management education

CDMP/CRTWC asset

Tools

Case management systems

HR policies

Job description

Competition Number: 26/202

Posting Scope: Internal / External

Posted Date: November 3, 2026

Closing Date: November 24, 2026, 4:30 PM PST

Department: People and Culture

Work schedule: Monday to Friday ( 35 hour work week) Continuous – (Full-Time)

Salary: Pay Band 5 ($111,564.51 to $131,252.03)

Job Code: 3204

Employee Group: This is an Exempt position

Number of Vacancies: 1

The City of Victoria is looking for you to bring your specialist knowledge of abilities management (AM) to a team where you can make a positive difference in the lives of our employees. Partnering with key internal stakeholders, you will provide leadership and support for employee rehabilitation and health management, promoting stay at work and successful return to work (RTW) through direct case management and program and policy development.

Our ideal candidate is a team player and exceptional communicator who builds relationships founded on confidence and trust through innovative problem solving and client support. They demonstrate a high standard of discretion and tact in handling confidential information and sensitive situations. They are comfortable managing changing priorities in a fast-paced environment, have an eye for detail, and thrive in an independent work environment and position.

WORK FROM HOME

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

EDO

The successful candidate may be eligible for earned days off, earning up to two days per month in recognition of time worked beyond core operational hours. Such arrangements are subject to change based on operational needs.

POSITION SUMMARY

Reporting to the Manager - Health, Safety & Wellness, the Abilities Management Consultant serves as the City’s senior subject matter expert and practice lead for abilities management, workplace accommodation, workforce participation and attendance support.

The consultant provides strategic leadership, expert consultation, and advanced guidance on complex accommodation, stay-at-work, return-to-work, and workforce participation matters. The role ensures the City’s ability management practices algin with applicable legislation, human rights principles, collective agreements, organizational policies and industry best practice.

The consultant is responsible for leading the ongoing development, implementation, evaluation and continuous improvement of the City’s Abilities Management Program. The role will also provide mentorship and professional oversight to abilities management team and serves as the primary escalation point for complex, high-risk, or precedent-setting disability management and accommodation matters.

The Abilities Management Consultant collaborates with operational leaders, human resources, unions, health practitioners and insurance carriers to deliver abilities management programs and services.

Key Accountabilities / Position Outcomes

• Serves as the City’s lead advisor regarding accommodation and disability related duty to accommodate obligations; leading resolution of complex, sensitive, and high-risk workforce participation matters.
• Leads the strategic direction and continuous improvement of the City’s Abilities Management Program by establishing policies, guidelines, tools and procedures that support workforce participation.
• Supports sustainable medical accommodation solutions that balance employee needs, operational requirements, safety, and legal obligations.
• Provides expert guidance and manages complex accommodation matters involving permanent restrictions, psychological disabilities, chronic health conditions and long duration absences.
• Provides mentorshipconsultation to the abilities management team and serves as the primary escalation point for accommodation matters growing in complexity.
• Maintains effective communications and collaboration with benefit administrators and trusts, and internal partners including operational leaders, human resource consultants, unions, employees and service providers to facilitate timely return to work programs and the development, and implementation of disability/case management plans and agreements.
• Monitors internal and external abilities management trends to provide recommendations for continuous improvement of existing programs
• Maintains statistical data related to the City of Victoria Abilities Management Program.
• Other related duties as required.

Qualifications

• Post-secondary education in a related field of disability management, human resources, or related,
• A minimum of 5 years recent progressive experience in disability management, claims management, health sciences, or a related field, including considerable recent experience leading and administering disability management programs in a unionized environment is required.
• Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC), designation or equivalent is an asset.

Role-specific Knowledge, Skills & Abilities

• Advanced knowledge of disability management, stay-at-work, return-to-work, return-to-work, attendance support, duty to accommodate principles and relevant legislation.
• Thorough knowledge of applicable legislation, collective agreements, and organization policies related to disability management, privacy, employment, health and safety, and workplace accommodation.
• Ability to assess and resolve complex disability management, attendance and accommodation matters involving legal, operational, labour relations and human rights considerations.
• Strong consultation and advisory skills with the ability to influence decision-making and provide guidance to leaders, human resource professionals, employees, unions, and external stakeholders.
• Ability to mentor and coach staff while promoting consistent practices and quality service delivery.
• Strong facilitation, conflict resolution, and problem-solving skills with the ability to navigate sensitive and complex workplace situations.
• Ability to analyze trends, identify system issues, and develop practical recommendations that support organizational goals and workforce participation
• Demonstrated ability to lead program development, policy implementation, continuous improvement initiatives, and organizational change.
• Excellent verbal and written communication skills, including ability to prepare reports, recommendations, business cases, policies and presentations.
• Ability to exercise sound judgment, discretion, and professionalism when dealing with confidential, sensitive and high-risk matters.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.