Abilities Management Advisor (Workplace Safety and Insurance Board)

Region of Waterloo; Cambridge; On-site; CAD 80,000 - 100,000; Full time

Job summary

The Region of Waterloo is seeking an Abilities Management Advisor to manage occupational claims and ensure compliance with WSIB regulations. This role involves coordinating return-to-work plans, conducting reviews of incident reports, and collaborating with various stakeholders to enhance workplace safety. Ideal candidates will have a background in health sciences and experience in claims management.

Qualifications

• Experience in WSIB claims management and vocational rehabilitation counselling.
• Knowledge of Occupational Health & Safety Act and Workplace Safety and Insurance Act.
• Ability to analyze situations and balance tasks in a dynamic environment.

Responsibilities

• Acts as the primary interface for WSIB claims management.
• Develops return to work plans and coordinates meetings.
• Ensures compliance with WSIB legislation and policies.

Skills

Communication

Negotiation

Critical Thinking

Organizational Skills

Education

Undergraduate degree in health sciences

Tools

Microsoft Office

Parklane systems

Job description

Abilities Management Advisor (Workplace Safety and Insurance Board)

Join to apply for the Abilities Management Advisor (Workplace Safety and Insurance Board) role at Region of Waterloo

Abilities Management Advisor (Workplace Safety and Insurance Board)

Join to apply for the Abilities Management Advisor (Workplace Safety and Insurance Board) role at Region of Waterloo

This range is provided by Region of Waterloo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$45.91 / hr - CA$57.38 / hr

Direct message the job poster from Region of Waterloo

Talent Acquisition Partner, Human Resources

About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to :

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.

Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Acts as the primary interface between the Workplace Safety and Insurance Board (WSIB) and the Region of Waterloo in the management of occupational claims. Ensures legislative compliance under the Workplace Safety and Insurance Act (WSIA), and consistent, effective, timely claims management.

Administers and coordinates the Region’s WSIB claims management program and practices, including both absence and work accommodation case management.

Duties / Responsibilities

• Conducts timely review of employee incident reports (medical aid and lost time) to compile and complete accurate, time-sensitive information for the completion of WSIB forms.
• Uses Parklane systems to research information and file appropriate WSIB claim forms inclusive of claim objections.
• Liaises with WSIB representatives to manage claims, including negotiating return-to-work plans, initiating objection process, and coordinating return-to-work meetings.
• Gathers any required additional information for WSIB appeals and assists the Region’s legal counsel with the preparation of files for appeals. Attends WSIB–level appeals.
• Provides advice and direction in all matters related to WSIB claims management and compliance with the WSIB Act.
• Collects and reviews medical information to determine medical fitness for work and identify restrictions and limitations. Liaises with treatment providers and physicians where necessary to clarify employees’ ability to engage in work duties.
• Develops individualized return to work / accommodation plans for employees (including documentation) to ensure timely, safe reintegration into the workplace.
• Coordinates return-to-work meetings with parties including employees, management, union representation, and internal / external stakeholders, per collective agreements, policies, and procedures.
• Communicates and collaborates with Disability Management Team members, Payroll staff, and operating managers to compile the information required for WSIB forms.
• Critically analyzes / evaluates reports of injury to assess work-relatedness in the context of WSIB policy.
• Monitors WSIB cost statements and follows up with WSIB as necessary.
• Maintains physical and electronic WSIB files, including data entry, of all WSIB correspondence into Parklane.
• Tracks all WSIB claim activities using Parklane, including preparing reports and statistics.
• Participates in regular meetings with the Disability Management Team to coordinate WSIB return-to-work processes for timely, safe return-to-work plans for injured / ill employees, including permanent accommodations.
• Operates within the parameters of legislation, collective agreements, external and internal policies and procedures, and provides advice to internal HR partners, management, employees, and union representatives regarding WSIB claims management, return to work, and accommodation.
• Maintains detailed notes and documentation of communication and actions taken on claims using electronic management systems (i.e., Parklane).
• Collaborates and provides input on new / revised program policies, procedures, and tools as it relates to WSIB claims management accommodation.
• Performs related duties as required.

Knowledge, Skills, and Abilities

• Knowledge and skills are normally acquired through an undergraduate degree in health sciences (including but not limited to occupational therapy, human kinetics, kinesiology, physiotherapy, designation as a Registered Nurse), plus directly related vocational rehabilitation counselling experience in a unionized environment and WSIB claims management experience, including statistical analysis.
• Extensive knowledge of the Occupational Health & Safety Act and Workplace Safety and Insurance Act. Working knowledge of employment standards, labour relations, human rights, privacy and freedom of information, and other appropriate legislation.
• Knowledge of current medical treatment and rehabilitative / therapeutic techniques and terminology, and general medical terminology with an understanding of common injuries and conditions and how they are caused.
• Knowledge of and ability to comply with policies, procedures, and collective agreements.
• Human relations, communication, and negotiation skills to interview, counsel, and advise employees and management; negotiate return to work plans; facilitate meetings; communicate with doctors; and participate as an effective team member.
• Critical thinking, judgement, and organizational skills to analyze situations, independently source information, meet deadlines, and balance tasks and conflicting priorities in a fast-paced, dynamic environment.
• Computer skills with ability to use software such as Microsoft Office and a computerized human resources information system.
• Ability to travel within Waterloo Region.
• Ability to support and demonstrate the Region’s values.

The Region of Waterloo is an equal opportunity employer dedicated to an inclusive and accessible recruitment process. We actively encourage applications from diverse groups, including Black, racialized, First Nations, Métis, Inuit individuals, women, people with disabilities, and 2SLGBTQIA+ persons, and are committed to equity, diversity, accessibility, and inclusion in the workplace.

For an accommodation request, please contact us and we will work with you to meet your accessibility needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number [phone] to request an alternate format, or email [e-mail].

Please note : candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

Seniority level

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Human Resources

Government Administration

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Safety Advisor • Cambridge, Region of Waterloo, Canada