Abilities Case Management Specialist

Lakeridge Health Corporation; Oshawa; Hybrid; CAD 81,000 - 108,000; Full time

Job summary

Lakeridge Health Corporation in Oshawa is seeking an Abilities Case Management Specialist to support compliance with occupational health and safety laws and to manage illness, injury and attendance policies. The role involves coordinating WSIB, HOODIP, and long-term disability cases, and facilitating safe, timely returns to work.

You will advise management and staff, liaise with unions and external partners, and review illness/injury trends to help develop prevention strategies.

Qualifications

• Degree in a health sciences related discipline (preferred).
• Experience with disability management and WSIB in a hospital or unionized environment.
• Knowledge of OH&S legislation and disability management principles.
• Strong communication, analytical and problem-solving skills.
• Demonstrated ability to adjudicate complex disability cases and return-to-work plans.

Responsibilities

• Provide guidance to ensure compliance with occupational health legislation and hospital policies.
• Manage WSIB, short/long term disability, and accommodation cases for timely return to work.
• Collaborate with management, staff, unions and external stakeholders to adjudicate and manage claims.
• Identify attendance trends and assist in prevention initiatives.
• Support managers on attendance issues and modified work design.

Skills

Disability management

Return to work

Communication skills

Decision making

Attention to detail

Teamwork

Client relations

Problem solving

Advice to management

Education

Health sciences related degree

Tools

Parklane

Microsoft Office

Job description

Abilities Case Management Specialist

• Department: Occupational Health
• Program: People & Culture
• Status: Temporary Full Time
• 8 Hour Shifts, days Schedule - Hybrid (minimum 2 days weekly on-site) (Subject to Change)
• Location: Oshawa
• Wage Schedule: $39.090 - $52.130 per hour
• File Number: 2600002750

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

POSITION SUMMARY:

As an integral member of the People & Culture Team, the Abilities Case Management Specialist provides advice and support to ensure compliance with occupational health and safety legislation and in the administration of the hospital's Illness, Injury and Abilities/Attendance Policies by case managing WSIB, short term(HOODIP) and long term disability and work accommodation issues to facilitate early and safe return to work.

Reporting to the Manager, Occupational Health & Abilities, the Abilities Case Management Specialist contributes to the advancement of an integrated model of health, safety & employee well-being. This position provides expert advice and guidance to management, staff, multiple unions and third-party stakeholders regarding complex disability support, accommodation and return to work cases. This includes liaising with both internal and external stakeholders to adjudicate and manage claims and facilitate safe and timely return to work and accommodation, for short term absences, long term disability, and WSIB claims. This position also provides support to managers on attendance related issues involving employee illness/injury, modified work design and permanent accommodations; review illness/injury trends with a view to the development of prevention initiatives; participate and assist management in grievance preparation as required.

QUALIFICATIONS:

• Degree in a health sciences related discipline ie. Physiotherapy, Occupational Therapy, Occupational Health Nurse, Kinesiology, Social Work, Occupational Health & Safety etc preferred.
• Designation in disability management Certified Disability Management Professional (CDMP), Registered Rehabilitation Professional (RRP), Certified Return to Work Coordinator (CRWC), Certified Vocational Rehabilitation Professional (CVRP),
• Significant experience in a related field such as disability/WSIB management, health & safety, human resources or occupational health including experience with complex claims management in a unionized environment, preferably in a hospital environment;
• Experience with workplace health programs is preferred, as well as working knowledge of external insurance providers ;
• Thorough knowledge of legislation and the principles of disability management, attendance management, WSIB, return to work and accommodation, and group benefits within a unionized environment;
• Knowledge of Occupational Health & Safety software systems; ex Parklane
• Extensive experience in facilitating return to work modified work and permanent accommodation programs;
• Thorough knowledge of relevant legislation, e.g. Human Rights Codes (HRC), Occupational Health and Safety Act (OHSA), Workplace Safety and Insurance Act (WSIA), Personal Health Information Protection Act (PHIPA)
• Excellent, communication skills, oral and written;
• Demonstrated ability to make well-reasoned, timely decisions in an adjudication capacity, even in complex or ambiguous situations.
• Attention to detail with excellent organizational, analytical and problem solving skills and proven ability to identify Safety and Attendance related trends in their portfolio.
• Strong interpersonal and customer service skills, demonstrating tact, diplomacy, and sensitivity when working with employees across unionized and non-unionized settings, staff at all levels, and external partners.
• Ability to work cooperatively as part of a team as well as independently with minimal supervision;
• Excellent computer and information skills (Microsoft Office (Word, Excel) and claims management software; experience with Parklane preferred;
• Must have satisfactory performance record;
• Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
• Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-services in this area

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact [e-mail] .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.