5997 - Customer Service Planner

Rheinmetall Canada; Quebec; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible teleworking

Cafeteria service

Entertainment room

Free parking

Green surroundings

Job summary

Rheinmetall Canada is seeking a Customer Service Planner to act as the main after-sales contact on projects. The role focuses on timely handling of customer requests, orders, and project follow-up while coordinating with internal teams to implement contracts and annual orders.

You will build strong client relationships, manage shipping orders for repairs, and generate monthly performance reports in a dynamic, team‑oriented environment.

Qualifications

• 5+ years of customer service experience in an industrial environment.
• Master Microsoft Excel.
• Resourceful with strong attention to detail and excellent interpersonal skills.
• Able to work under pressure.
• Fluent in French and English (spoken and written).

Responsibilities

• Respond to and process customer requests and new orders within required timeframes.
• Establish and maintain a privileged contact on all customer projects and ensure follow-up until completion.
• Coordinate with internal stakeholders the implementation of contracts, terms, and annual orders.
• Produce shipping orders for repairs and spare parts.
• Internal repair follow-up.
• Prepare monthly reports.

Skills

Customer service

Interpersonal skills

Attention to detail

Work under pressure

Bilingual French/English

Tools

SAP

Excel

Job description

Rheinmetall Canada is proud to be part of the German Rheinmetall group, one of Europe's largest suppliers of defense and security systems and equipment. We offer innovative solutions for vehicle systems, tactical systems, and electronic solutions.

Among the many benefits we offer: a flexible work schedule with teleworking, a comprehensive range of employee benefits, a cafeteria service, an entertainment and workout room, free parking, and an environment surrounded by greenery.

As a Customer Service Planner at Rheinmetall Canada, you will benefit from a dynamic and human work environment that values teamwork, leadership, and surpassing oneself. Your main mandate will be to follow up with customers on projects for which you will be the main after-sales service point of contact.

The main responsibilities of this position:

• Respond to and process customer requests and new orders within the required timeframes.
• Establish and maintain a privileged contact on all customer projects and ensure internal and external follow-up until their completion.
• Coordinate with the various internal stakeholders the implementation of contracts, terms, and annual orders.
• Produce shipping orders for repairs and spare parts.
• Internal repair follow-up.
• Prepare monthly reports.

Work in close collaboration with various internal and external stakeholders.

The qualifications you should possess:

• Hold a minimum of 5 years of relevant experience in customer service in an industrial environment.
• Master Microsoft Excel.
• Show resourcefulness, have attention to detail, and possess great interpersonal skills.
• Be able to work under pressure.
• Master French and English (spoken and written) *.

*Rheinmetall Canada's clients and partners are mostly from outside Quebec, as is its subsidiary Rheinmetall Provectus which is based in Ontario.

Assets:

• Knowledge of SAP®.

We thank all applicants for their interest. However, only those whose applications are selected will be contacted.
Rheinmetall Canada subscribes to the principle of employment equity.

** Certain conditions vary depending on the status of the position.