291 - Receptionist Casual-Shawnessy Calgary Alberta, CAN View Job

Tenaquip NIS Limited.; Calgary; On-site; CAD 25,000 - 30,000; Part time

Job summary

Silvera for Seniors in Calgary Shawnessy is seeking a Receptionist Casual to ensure smooth day‑to‑day operations at the reception area and support management and staff. You will greet residents, answer calls, manage inquiries, and provide administrative assistance across departments.

With at least two years of receptionist/administration experience and strong Microsoft Office skills, you will help maintain security, process paperwork, and assist with tours and orientation for residents and

Qualifications

• Completion of Grade 12 Diploma or a GED is required.
• A minimum of two (2) years’ receptionist or administration experience.
• Certificate/diploma in business administration is preferred.
• Minimum intermediate proficiency with Microsoft Office products (Excel, Outlook, PowerPoint).
• Excellent customer service skills and a positive attitude.
• Strong communication skills – both written and oral.
• The ability to work independently with minimal supervision.
• Excellent time management skills and the ability to prioritize tasks.
• Strong organizational skills.
• Flexible and able to adjust quickly to changing priorities.

Responsibilities

• Greet, welcome, and direct residents, visitors, and families accordingly.
• Answer, screen, and forward incoming calls while providing basic information; answer inquiries.
• Attend meetings and take minutes; provide administrative support to all departments.
• Support licensing standards and quality of administration across the community.
• Complete resident accounting paperwork per policies and procedures.
• Enter maintenance work orders and repairs into Yardi.
• Respond to emergencies and document incident reports.
• Provide tours to visitors and potential residents and document tour details in Yardi.
• Assist with resident orientation and general office duties.
• Maintain building security and sign-in procedures; issue visitor passes if needed.
• Communicate resident issues to supervisors promptly.
• Support Silvera’s service vision and health & safety programs.

Skills

Customer service

Time management

Organizational skills

Microsoft Office

Communication skills

Independent worker

Flexibility

Reception

Education

Grade 12 / GED

Business administration certificate/diploma

Tools

Yardi

Job description

**PLEASE ENSURE YOU COMPLETE ALL STEPS IN THE APPLICATION PROCESS. THIS INCLUDES CONFIRMING YOUR APPLICATION AND FILLING OUT THE ROLE SPECIFIC QUESTIONNAIRE. IF ALL STEPS INCLUDING THE JOB SPECIFIC QUESTIONNAIRE IS NOT COMPLETED, YOUR APPLICATION WILL AUTOMATICALLY BE DENIED WITHIN 2 BUSINESS DAYS**

Silvera for Seniors is a dynamic and growing charitable organization that provides a diverse selection of housing with services and supports for Calgary seniors from all walks of life. Join our committed, high-performing team to make a difference in the lives of residents. Our supportive living communities provide meals, housekeeping, and Life Learning & Leisure programs. Silvera provides a respectful, inclusive, and diverse workplace. Our employees work hard to make our communities a safe, comfortable place residents call home. We offer employment opportunities in dining, housekeeping, maintenance, and administration. Together, we serve the people who make their home with us. We reward staff through training, recognition, and opportunities for professional growth. We offer flexible full-time, part-time, and casual hours. Our communities are located in all quadrants of Calgary, with our head office located just off Memorial Drive, in the Wood Building.

We thank all applicants; however, only those selected for an interview will be contacted.

Due to the current high volume of applications, we will not be accepting phone calls about individual applications.

All pre-screen questions must be answered fully for an application to be processed.

In accordance with the Alberta Accommodation Standards, all successful candidates are required to complete a criminal record check prior to commencing employment and all offers made are contingent upon a successful criminal record check.

Professional Development

291 - Receptionist Casual-Shawnessy

Overview

Reporting to the Administrative Coordinator, the Receptionist is responsible to ensure the efficient day-to-day operation of the reception area and support the work of management and other staff. The receptionist serves as an ambassador for Silvera and our seniors by providing excellent administrative support to the community.

Responsibilities

• Greet, welcome, and direct residents, visitors, and families accordingly. Ascertains the nature of business and guides visitors to destination.
• Answer, screen, and forward any incoming phone calls appropriately while providing basic and accurate information; answer general inquiries (telephone, email, or walk-in).
• Assists the Administrative Coordinator by attending meetings and taking minutes. Provides other administrative support to all departments as needed.
• Supports Administrative Coordinator in ensuring all Supportive Living Accommodation Licensing Act standards are adhered to.
• Completes Accounting for Residents as per Silvera Process, Procedure, and Policy, including associated paperwork and follow-up.
• Enters maintenance work orders/requests or repairs into Yardi.
• Responds to all emergency situations including entering detailed Incident Reports into Yardi.
• Provides tours to visitors and potential residents ensuring tour documentation is completed within Yardi.
• Assists with resident orientation checklist.
• General Office Duties including, but not limited to:Receiving, sorting, and distributing daily mail, including deliveries from couriers, preparing the mailbag, filing, photocopying, faxing, Electronic filing of documents
• Maintains security of the community by following procedures and controlling access to the building by monitoring building entrances, ensuring Silvera sign-in protocols are adhered to. May be required to issue visitor’s pass.
• Communicates all resident issues and concerns to the appropriate Supervisor or Community Manager in a timely manner.
• Works to support Silvera’s service vision and goals, assuring consistent quality in administration duties across Silvera communities.
• Assists Community Management in the Outbreak Response Program by recording accurate data and ensuring compliance with Silvera’s Outbreak Guidelines and the Alberta Health Services Outbreak protocols.
• Maintains annual training compliance with regards to TLC training.
• Participates in and promotes Silvera’s Health and Safety program.
• Other duties as assigned.

Qualifications

• Completion of Grade 12 Diploma or a GED is required.
• A minimum of two (2) years’ receptionist or administration experience.
• Certificate/diploma in business administration is preferred.
• Minimum intermediate proficiency with Microsoft Office products (Excel, Outlook, & PowerPoint).
• Excellent customer service skills and a positive attitude. Strong communication skills – both written and oral.
• The ability to work independently with minimal supervision.
• Excellent time management skills and the ability to prioritize tasks.
• Strong organizational skills.
• Flexible and able to adjust quickly to changing priorities.

Work Conditions

• Must be able to lift objects up to 25 lbs.
• Must be able to work alone effectively.
• Will be exposed to corrosive and non-corrosive chemicals.
• Will be required to push, pull, and lift furniture.
• Potential exposure to bodily fluids.

Hours of Work

Rotational shift work required, including weekends. All shifts are 8.5 hours and will fall within the range of 7:00am – 7:00pm.

A personal cell phone is required to perform the duties of this position.