2627-188 - Digital Technology Analyst (CS12) - IT Campus

Nova Scotia Community College - NSCC; Halifax; On-site; CAD 68,000 - 82,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plans

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Aid

Wellness Programs

Job summary

Nova Scotia Community College (NSCC) in Halifax is seeking an IT campus analyst to deliver Tier 1 support for students and staff and to maintain lab IT services. You will handle tickets, assist faculty, and help ensure reliable classroom technology and peripherals.

The role requires foundational IT education, strong customer service, and comfort with Windows/Office 365. It offers a full-time, in-person schedule within the School of Applied Technology and Innovation.

Qualifications

• Diploma or degree in Information Technology or related field.
• Certifications such as Network+, A+, Security+, MCP or RedHat are assets.
• Entry-level role; two years of occupational experience in planning, testing, troubleshooting computer systems is an asset.
• Experience with switches/routers, system deployments, troubleshooting network/hardware is asset.
• Experience with planning/testing/troubleshooting networked computer systems.
• Experience with AV equipment, mobile devices, and customer service.
• Familiar with Microsoft Office, E-mail, Office 365, Windows; basic networking and troubleshooting.
• Valid driver's license required.

Responsibilities

• Provide Tier 1 IT support to students, faculty, and staff via phone, email, and in-person.
• Record daily activities in the ticket system; manage tickets and assist with service analysis.
• Troubleshoot network accounts access and web admin for the development sandbox.
• Maintain inventory of computer supplies and support smart classrooms and edu tech.
• Assist with installation and maintenance of hardware/software in labs and faculty computers.
• Set up video conferencing and support mobile devices; coordinate lab equipment.

Skills

IT support

Network troubleshooting

Smart classroom support

Customer service

Windows & Office

Mobile device support

Team coordination

Documentation / ticketing

Education

Diploma/degree in Information Technology

IT certifications (Network+, A+, Security+)

Tools

Active Directory

TCP/IP

Office 365

Windows OS

PC/Server hardware

Video conferencing tech

Job description

Discover

The Opportunity

Halifax, NS

In-person

Education and Training

Experienced

Term

Competition Number: 2627-188

Benefits

• Health Insurance


• Dental Insurance


• Paid Time Off


• Retirement Plans


• Life Insurance


• Disability Insurance


• Employee Assistance Program


• Tuition Aid


• Wellness Programs

Operational Support

Digital Technology Analyst (CS12)

Education

IT Campus

Halifax, Nova Scotia

School of Applied Technology and Innovation

Term, Full-Time Position: Commencing approximately October 26, 2026 and ending approximately December 17, 2027

Application deadline is 11:59PM, October 15, 2026

Competition No. 2627-188

Salary range: $67,577.48 - $81,994.04 annually

What you’ll do

Responsibilities

Reporting To The Academic Chair For The School Of Applied Technology And Innovation, And Working Closely With The Systems Management & Security Faculty And Students To

• Provide students, faculty, and staff with highly specialized Tier 1 level IT support via phone, e-mail, and in-person.


• You will record daily work activities using a departmental ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall service analysis and long-term planning. You will provide first level technical support for service requests, analyzing potential solutions and risk. You will also troubleshoot user access to network accounts and perform some web administration for a web development sandbox. You will research sources/costs, order and maintain inventory of computer supplies for day-to-day usage, as well as providing primary technical support for smart classrooms and educational technology (including setup, maintenance, troubleshooting, and repairs).


• You will perform printer maintenance in computer labs, load paper and toner, and perform basic printer repairs. You will manage the reservation, sign-out and return of portable specialized equipment, including cameras, tripods, and audio recording equipment, etc., based on availability. You will set up and connect video conferencing equipment and provide technical assistance as required.


• You will also assist with the installation and maintenance of hardware and software in the department-operated computer labs and faculty computers. You will work to support a network and equipment used for educational purposes. You will configure and provide technical support for smartphones and tablets for Wi-Fi, etc.


• While you will not be teaching concepts you will be working directly with students to reenforce the learning in the lab.

What you’ll need

Qualifications

Qualifications and Occupational Experience

• The minimum educational qualification for this position is a diploma or degree in Information Technology, or a related field. Possessing one or more of the following certifications, would be considered an asset: Network+, A+, Security+, Microsoft MCP or RedHat (or similar Linux certifications)


• This is an entry-level position. We welcome applications from recent graduates. Two years of occupational experience which includes planning, testing, troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.


• Occupational experience in one or more of the following areas would be considered an asset: Working with switches and routers, System deployments, troubleshooting (network/hardware)


• You have experience in planning, testing, and troubleshooting networked computer systems.


• Experience planning, testing and troubleshooting Audiovisual equipment.


• Experience with mobile phones and computing devices.


• You have experience with customer service and satisfaction-related field.


• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, Office 365, Windows, and PC platforms, basic networking and troubleshooting (Active Directory, TCP/IP), hardware repair and troubleshooting.


• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.


• Experience in training/facilitation preparation, delivery and evaluation would be considered an asset.


• Experience supporting/providing service to students and prospective students would be considered an asset.


• A valid driver's license is required.

Relevant Skills And Knowledge

• You demonstrate a commitment to diversity and inclusion.


• You possess excellent interpersonal skills and are able to interact at all levels of an organization.


• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.


• Your superb team working skills enable you to contribute positively to a team environment.


• You have specific technical occupational knowledge and skill in: the ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems; IT/AV systems such as data projectors, SmartBoards and video conferencing; PC, Mac and Server hardware, operating systems and applications; problem solving; multi-tasking and organizational skills; customer-focused with strong communication skills; learning new technical and digital systems independently; spec and price hardware and software system requirements for multimedia systems; coordinating with hardware and software companies and internal procurement for purchase of labs/suites/systems for various multimedia systems.


• You are known for your problem solving and critical thinking skills.


• You are a strong communicator. This role will require the successful candidate to work closely with both faculty and students.


• You possess excellent coordination skills specifically related to coordinating services, work, events, such as hackathons and participating/setting up the team at conferences, and logistics, working with other staff and third parties.


• You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end users technical support.


• You demonstrate a strong commitment to excellence in communications within a team, customer service and ensuring fully functional labs and systems.


• You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up-to-date with new versions of software and hardware, and emerging technologies and software.

A Little Bit About Us

Nova Scotia Community College

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Mi'kmaq, Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into six campus regions and one stand-alone campus. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCC's commitment to accessible, high-quality education across the province.

• Eastern Region: Includes Pictou Campus, Strait Area Campus, and Wagmatcook Learning Centre


• Northern Region: Includes Truro Campus, Cumberland Campus, and Amherst Learning Centre


• Metro Region: Includes Akerley Campus and IT Campus


• Southwest Region: Includes Lunenburg, Shelburne, Burridge Campuses, and Digby Learning Centre


• Valley Region: Includes Kingstec Campus, Annapolis Valley Campus, and the Centre of Geographic Sciences (COGS)


• Sydney Waterfront and eCampus Region: Includes Sydney Waterfront Campus and eCampus

Stand-Alone Campus

• Ivany Campus

Are you interested?

Work With Us

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR & Talent Consultant, at [e-mail]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we cannot accept late or paper applications.