2513 - Casual Transition House Worker

Transition House; Victoria; On-site; CAD 35,000 - 50,000; Part time

Benefits offered by this job

Collective Agreement Benefits

Job summary

Transition House in Victoria, BC is seeking a casual Shelter Support Worker to provide referrals, support, and problem solving for residents and crisis line callers. The role includes implementing residential programs and coordinating with the Shelter Program Manager to support clients at our Victoria and Westshore locations.

Requirements include a Bachelor’s degree in social work or related field and at least one year of relevant experience; collaboration with a unionized, integrated family

Qualifications

• Bachelor’s degree in social work or related field; one year of recent related work in a similar environment or equivalent.
• Direct program delivery experience in community social services.
• Bona fide occupational requirement for self-identified women and non-binary candidates.

Responsibilities

• Screen prospective residents for suitability prior to admission and orient new residents.
• Provide emotional support and assist clients to define and implement action plans.
• Plan and conduct short-term group or individual counselling; provide crisis intervention as needed.
• Participate in case management meetings and develop client service plans.
• Facilitate shelter and community life-skills training and liaise with other service providers.
• Maintain accurate client records, logs and reports; document safety and maintenance issues.
• Work as part of a team and support essential services; orientation of volunteers.

Skills

Interpersonal skills

Counselling

Written communication

Time management

Teamwork

Education

Bachelor’s degree in social work or related field

Job description

Job Posting #2513
Job Title: Shelter Support Worker
Casual

Details of the Position: Provides referrals, support, guidance, and problem solving to residents and crisis line callers. Assists and supports clients to identify and understand the issues of abuse in their intimate partner relationship. This position is responsible for the implementation and ongoing service delivery of residential programs. This role will
provide service to our Victoria and Westshore locations.

Qualifications: Bachelor’s degree in social work or a related field in human services and minimum of one-year recent related work in similar environment required or an equivalent combination of education, training and experience is required. Direct program delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs. Bona fide occupational requirement for self-identified women and non-binary candidates. Classification and Grid: Integrated-Family Support Worker/Transition House Worker, Grid 12 (JJEP Wage Grid), Step 1

Hours: Casual

Starting Pay Rate: $30.95 per hour

Benefits: As specified in the Collective Agreement

Start Date: To be determined

Supervisor: Shelter Program Manager

Additional Information: This position supports an essential service working with direct client contact, requires union membership, satisfactory completion of a criminal records search, clear drivers abstract and Standard First Aid Certificate.

Date Posted: September 16, 2026 Deadline for Submitting Applications: September 30, 2026 at 5pm

Key Duties and Responsibilities

1. Screens prospective residents for suitability prior to admission. Assesses needs and risks and orients new residents to services and supports available during their stay.
2. Provides emotional support and assesses clients’ immediate needs. Assists clients to define and implement an action plan. Provides information to clients on resources available and recommend appropriate services.
3. Plans, prepares, and conducts short-term group or individual counselling sessions using techniques such as active listening, conflict resolution, and basic group counselling techniques. Evaluates effectiveness and client progress. Provides crisis intervention/management as required.
4. Participates in the development, modification and evaluation of client service plans with the case management team. Participates in case management meetings on a regular basis to report clients’ activities and progress.
5. Facilitates support group in shelter and in community and provides life-skills training in social and interpersonal skills.
6. Liaises with and/or advocates for the interest of the client with other community service providers such in areas related to legal or social assistance, medical care, housing, counselling, children’s or emergency services.
7. Maintains current knowledge of issues and resources related to intimate partner abuse and violence. Provides liaison and advocacy to clients of other professionals, agencies and/or the community by providing education or serving on relevant community committees.
8. Maintains accurate client records, staff logs, statistics and other related records and provides correspondence and reports as required.
9. Works as part of a team and contributes to the overall management of the household. Documents and reports all safety, maintenance, supply and equipment issues.
10. Participates in back up schedule rotation as scheduled.
11. Orients and assigns duties to volunteers/practicum students.
12. Performs other related duties as required.

Job Skills and Abilities

• Well-developed interpersonal, counselling, oral and written communication skills
• Good organization, time and general management skills
• Knowledge of group process and facilitation techniques
• Ability to work effectively with other program staff, therapists, social workers, and other related personnel

Additional Information: This position is required to work in an environment with clients experiencing crisis or interpersonal situations. Support is often related to long-term impacts of physical, financial, verbal, sexual and emotional abuse from intimate partner violence.