24/7 Call Center Leader & Performance Coach

Brandt Group of Companies; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Brandt Group of Companies seeks a Call Center Supervisor to lead a 24/7 team, drive sales, and support operational goals. You will coach staff, manage performance, and foster a customer-first culture to sustain strong service levels across locations.

The role emphasizes leadership development, process improvements, and collaboration with internal partners to meet forecasted demand and service targets.

Qualifications

• 2-5 years’ leadership experience.
• Exceptional organizational and time management skills.
• Strong written and oral communication abilities.
• Willingness to work shift work for 24/7 operation.

Responsibilities

• Lead 24/7 contact center aligned with organizational goals.
• Provide day-to-day leadership to a parts team in a high-paced environment.
• Deliver coaching to improve performance and sales while enhancing customer experience.
• Facilitate team meetings to communicate updates and promote best practices.
• Coordinate and prioritize training and development initiatives.
• Conduct career development conversations to support retention.
• Foster an employee-centric culture with open communication and accountability.
• Monitor performance gaps and ensure delivery of KPIs and reviews.
• Provide floor support and guidance to resolve complex inquiries.

Skills

Leadership

Coaching

Analytical thinking

Communication

Time management

Problem solving

Education

Post-secondary education

Job description

Brandt Group of Companies seeks a Call Center Supervisor to lead a 24/7 team, drive sales, and support operational goals. You will coach staff, manage performance, and foster a customer-first culture to sustain strong service levels across locations.

The role emphasizes leadership development, process improvements, and collaboration with internal partners to meet forecasted demand and service targets.