2027 Graduate Program - Customer Experience

Bell; Mississauga; Hybrid; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Bell employee discount (35%)

Mentorship program

Job summary

Bell’s Customer Experience Graduate Program offers an accelerated rotational experience across multiple business areas. Over up to 18 months, you will work on high-impact initiatives that improve customer experiences, optimize operations, and support Bell’s strategic priorities while exploring various career paths within the organization.

As a graduate, you’ll analyze data, develop insights, and collaborate with cross-functional teams to deliver projects and drive measurable outcomes.

Qualifications

• Bachelor’s or Master’s degree in engineering, business, or related fields with no more than 3 years since graduation.
• Less than three years of combined professional experience, excluding internships.
• Demonstrated leadership through extracurricular activities and projects.
• Willingness to work in multiple GTA or Montreal locations.

Responsibilities

• Participate in rotational assignments across operations, strategic planning, customer experience, process optimization, digitization, project/program management, and data analytics.
• Analyze business and operational data to identify trends and generate insights for decision-making.
• Contribute to projects that improve processes, enhance customer experiences, and drive operational efficiency.
• Support development and implementation of tools and initiatives delivering business value.
• Partner with cross-functional teams to address business challenges and execute strategic priorities.
• Assist with planning, managing, and delivering projects from concept to implementation.

Skills

Analytical thinking

Data analytics

SQL

Power BI

Jira

Agile

Leadership

Microsoft Office

Education

Bachelor’s or Master’s degree

Tools

SQL

SAS

Power BI

Java

Kotlin

Objective-C

Jira

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Launch your career at Bell and join the best‑in‑class Internship/Graduate Program. You’ll be empowered to shape your future and inspired to bring your best ideas to work. Throughout the program, you’ll have the chance to connect with mentors and senior leaders who will support your professional and personal growth journey. You’ll develop real‑world skills and join other interns and grads attending exclusive events and networking opportunities.

At Bell, innovation drives us. With advanced tech, AI tools, and a collaborative culture, you’ll shape the future and grow your career. Join us!

Why join us?

Join Bell's Customer Experience program and accelerate your career in a collaborative and innovative environment. Through a combination of formal training, experiential learning, and hands‑on project work, you'll develop the skills and experience needed to thrive in your role and contribute to impactful initiatives that shape Bell's products, services, and solutions. You'll refine your analytical, project management, and communication skills while learning from experienced leaders, receiving mentorship from Bell's Executive Team and #TeamBell professionals, and building meaningful connections with industry experts, fellow graduates, and our extensive alumni network to support your long‑term career growth.

What you’ll do:

As a graduate in Bell's Customer Experience Graduate Program, you'll participate in an accelerated rotational experience designed to provide exposure across multiple areas of the business. Over up to 18 months, you'll work on high‑impact initiatives that improve customer experiences, optimize operations, and support Bell's strategic priorities while exploring a variety of career paths within the organization.

• Participate in rotational assignments across areas such as operations, strategic planning, customer experience, process optimization, digitization, project/product/program management, and data analytics.
• Analyze business and operational data to identify trends, generate insights, and support decision‑making.
• Contribute to projects that improve processes, enhance customer experiences, and drive operational efficiency.
• Support the development and implementation of tools, solutions, and initiatives that deliver business value.
• Partner with cross‑functional teams to solve business challenges and execute strategic priorities.
• Assist with planning, managing, and delivering projects from concept through implementation.

Education & Eligibility

• A Bachelor’s or Master’s degree or in Engineering, Business Administration, Finance, Business Technology Management, Computer Science, Mathematics, Statistics, or related fields, with no more than 3 years delay between degrees.
• You have less than three years of combined professional experience, excluding past internship experiences.
• Leadership qualities demonstrated through extracurricular activities and projects.
• Willingness to work in various locations across the Greater Toronto Area or Montreal.

Core Capabilities & Technical Skills

We're looking for curious, analytical, and motivated graduates who are excited to solve complex business challenges, use data to drive decisions, and contribute to improving customer experiences across Bell.

• Strong analytical and strategic thinking skills, with the ability to synthesize information from multiple sources and translate insights into actionable recommendations.
• Interest in customer experience, operations, strategic planning, process improvement, and digital transformation.
• Foundational experience working with data and analytics to identify patterns, trends, opportunities, and business insights.
• Familiarity with data tools, technologies, or programming languages such as SQL, SAS, MicroStrategy, Java, Kotlin, Objective‑C, or a strong willingness to learn.
• Familiarity with project and program management methodologies, frameworks, and tools (e.g., Agile, PMP, Scrum, Kanban, Jira)
• Demonstrated ability to manage multiple priorities, navigate ambiguity, and deliver results in a fast‑paced environment.
• Proven initiative and leadership through academic, extracurricular, volunteer, athletic, or professional experiences.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Additional Information

• Position Type: Management
• Job Status: Grad Hire
• Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga
• Work Arrangement: Hybrid
• Application Deadline: 11/16/2026

Adequate knowledge of French is required for positions in Quebec.

#BusinessTransformation #LI-Hybrid

At Bell, we know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.