175155 - (2) Associate Support Technician - Treasury Board Secretariat - Temporary

Workland; Charlottetown; On-site; CAD 30,000 - 48,000; Full time

Job summary

Workland in Charlottetown, Prince Edward Island, is seeking a Computers for Success support technician responsible for receiving, preparing, and distributing computer equipment and assisting with installation and on-site setup.

Duties include inventory, imaging drives, configuring OS and software, basic diagnostics, data entry, and ensuring security compliance. Diploma in computer technology and A+ certification required.

Qualifications

• Diploma in computer technology or related field
• A+ Certification is required
• Basic knowledge of computer hardware and software
• Ability to follow instructions and standard procedures
• Basic data entry and record-keeping skills
• Ability to lift and move equipment

Responsibilities

• Receive and sort computer inventory
• Prepare hard drives and SSDs for installation
• Install operating systems and standard software packages
• Perform basic hardware diagnostics and replace components
• Test equipment using defined checklists
• Prepare equipment for distribution
• Follow ITSS security policies and practices
• Enter equipment data into tracking systems
• Update inventory status and location
• Support on-site setup of computers and peripherals

Job description

The Treasury Board Secretariat is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

Our Vision: Forward-looking people, service, and technology.

Our Mission: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

This position provides basic technical and operational support for the Computers for Success program by receiving, preparing, and distributing computer equipment, which would include but not limited to desktops, laptops, tablets, printers ensuring devices are refurbished, documented, and ready for use by community organizations This position may also be responsible for providing installation and support of Government-owned hardware.

Duties will include but are not limited to:

• Receive and sort computer inventory;
• Prepare hard drives, SSDs for installation;
• Install operating systems and standard software packages;
• Perform basic hardware diagnostics and replace components;
• Test equipment using defined checklists;
• Prepare equipment for distribution;
• Ensure adherence to ITSS security policies and practices;
• Demonstrate broad technical knowledge and practical expertise;
• Address computer requests effectively and efficiently;
• Enter equipment data into tracking systems;
• Update inventory status and location;
• Lift and move equipment within warehouse and work areas;
• Support on-site setup of computers and peripherals;
• Follow instructions for equipment installation;
• Clean and disinfect equipment and workstations;
• Maintain organized workspace and storage areas;

Minimum Qualifications:

• Completion of a diploma program in computer technology or related field with some training in computer technology;
• Designation of A+ Certification is required;
• Basic knowledge of computer hardware and software;
• Demonstrated equivalencies will be considered.
• Ability to follow instructions and apply standard procedures;
• Basic data entry and record-keeping skills;
• Ability to lift and move equipment;
• Attention to detail;

Other Qualifications:

• Experience working with computer equipment or in a warehouse setting;
• Familiarity with common operating systems;
• Valid driver’s license;

This position may be used to fill future vacancies.