009 - Housing Stabilization Case Coordinator

Métis Nation of Ontario; Haileybury; On-site; CAD 42,000 - 60,000; Full time

Job summary

Métis Nation of Ontario is seeking a Front-line housing case manager to deliver client-centered supports across Ontario. You will manage a caseload, document case notes, and coordinate referrals to housing, legal aid, and social services while upholding confidentiality and ethical standards.

1-year contract with potential extension, requiring independent decision-making, strong communication, and cultural sensitivity within funding guidelines.

Qualifications

• College Diploma (3 year) or equivalent combination of education and experience.
• 1 to 3 years of experience.
• Client service experience.
• Demonstrated social services/community supports experience.
• A high degree of technology literacy and proficiency in standard office equipment.
• Advanced communications skills.
• Organization skills and time/priority-management.
• Highly detail-oriented.
• Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures.
• Demonstrated ability to work alone/independently with minimal supervision.
• Working knowledge of Ontario's landlord and tenant rights and responsibilities (Residential Tenancies Act, Landlord & Tenancy Board processes, etc.)
• Knowledge of issues affecting those experiencing homelessness or at-risk of homelessness.

Responsibilities

• Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area.
• Housing Based Case management by providing supports to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing.
• Maintain a caseload of clients as required.
• Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times.
• Maintain statistics relevant to caseloads and supports provided.
• Perform administrative duties related to case management and service delivery.
• Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support.
• Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services.
• Evaluate the effectiveness of service and program delivery.
• Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training.
• Liaise with private and social housing landlords.
• Provide education on landlord-tenant rights and responsibilities.
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.).
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO's policies and procedures and provincial legislation.
• Performs other job/branch-related duties as required.

Skills

Client service

Advanced communications

Organization skills

Time/priority management

Independent work

Problem-solving

Technology literacy

Education

College Diploma (3 year) or equivalent

Tools

Office software

Job description

About the Role:

Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.

This is a 1-year contract with possibility of extension.

What You Will Be Doing:

• Delivery of associated program goals including delivery of services, managing volunteers, maintaining and supporting clients within a pre-defined geographic area


• Housing Based Case management by providing supports to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing


• Maintain a caseload of clients as required


• Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times


• Maintain statistics relevant to caseloads and supports provided


• Perform administrative duties related to case management and service delivery


• Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support


• Plan and execute on a client service plan, including referral to other agencies that provide financial assistance, legal aid, housing, medical treatment and other services


• Evaluate the effectiveness of service and program delivery


• Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training


• Liaise with private and social housing landlords


• Provide education on landlord-tenant rights and responsibilities


• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)


• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO's policies and procedures and provincial legislation.


• Performs other job/branch-related duties as required.

Qualifications:

• College Diploma (3 year) or equivalent combination of education and experience


• 1 to 3 years of experience


• Client service experience


• Demonstrated social services/community supports experience


• A high degree of technology literacy and proficiency in standard office equipment


• Advanced communications skills


• Organization skills and time/priority-management


• Highly detail-oriented


• Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures


• Demonstrated ability to work alone/independently with minimal supervision


• Working knowledge of Ontario's landlord and tenant rights and responsibilities (Residential Tenancies Act, Landlord & Tenancy Board processes, etc.)


• Knowledge of issues affecting those experiencing homelessness or at-risk of homelessness