Quality Assurance à Brésil

• Operational responsibility; Team management
• Fluent English

It sounds like you're describing a major player in the fashion and design industry! This group has a significant global presence with over 5,000 stores in more than 75 markets and employs over 140,000 people. Each brand within the group maintains its unique identity while emphasizing excellence and sustainability.

Manage cost follow-ups with CS controllers, conduct security audits with the Security team, ensure effective communication with Communication Specialists, oversee the rollout of new solutions with the Value Stream team, and adapt local solutions based on regional needs. Support escalation of sensitive customer cases related to the region/market.

Act as the primary contact for regional and sales teams, facilitate communication, gather and relay feedback to automate reporting, and ensure seamless customer service delivery.

Serve as a communication link between customer service teams and stakeholders, gather feedback, and drive process improvements.

• Maintain quality assurance standards and processes
• Track KPIs and perform quality calibrations
• Identify improvement areas and report performance metrics
• Develop continuous improvement initiatives

• Develop and maintain a knowledge base
• Ensure content accuracy and accessibility
• Create support materials and conduct training
• Monitor training effectiveness and update as needed

Lead quality and knowledge management for in-house and outsourced teams, provide guidance, foster collaboration, and align initiatives with business goals.

To be defined.