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German-Speaking Freelance Customer Support - E-Bike Specialist (Remote Worldwide)
Job summary
A leading recruitment partner is looking for a German-speaking Freelance Customer Support Specialist to work remotely. This role involves assisting customers in selecting e-bikes, responding to inquiries, and managing after-sales issues. Candidates should be fluent in German and have strong English skills, along with a customer-focused mindset. The position offers flexible hours, competitive pay, and the opportunity to work with a multicultural team.
Benefits
Qualifications
- Ability to invoice as a registered freelancer or company (B2B setup required).
- Native or fluent German + strong B2 English.
- Previous customer support or client-facing experience.
- Independent, well-organised, and proactive problem solver.
- Comfortable working remotely and managing your own schedule.
- Positive, customer-focused mindset with strong communication skills.
- Interest in tech and e-mobility is an advantage.
- Flexible availability within 12:00–00:00 CET (shifts to be defined).
Responsibilities
- Respond to customer inquiries via email, chat, and occasional phone calls.
- Assist customers in selecting the right e-bike based on needs, preferences, and budget.
- Provide accurate product details and personalised recommendations.
- Give updates on deliveries and handle after-sales issues (warranty, missing parts, adjustments).
- Escalate and resolve complex cases in coordination with internal departments.
- Suggest improvements to processes, FAQs, and customer success tools.
- Maintain high-quality communication and efficient handling of all requests.
Workster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World.
This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e-bike to ensuring a smooth after-sales experience.
- Respond to customer inquiries via email, chat, and occasional phone calls.
- Assist customers in selecting the right e-bike based on needs, preferences, and budget.
- Provide accurate product details and personalised recommendations.
- Give updates on deliveries and handle after-sales issues (warranty, missing parts, adjustments).
- Escalate and resolve complex cases in coordination with internal departments.
- Suggest improvements to processes, FAQs, and customer success tools.
- Maintain high-quality communication and efficient handling of all requests.
- Ability to invoice as a registered freelancer or company (B2B setup required).
- Native or fluent German + strong B2 English.
- Previous customer support or client-facing experience.
- Independent, well‑organised, and proactive problem solver.
- Comfortable working remotely and managing your own schedule.
- Positive, customer‑focused mindset with strong communication skills.
- Interest in tech and e‑mobility is an advantage.
- Flexible availability within 12:00–00:00 CET (shifts to be defined).
- Fully remote work from anywhere within Europe.
- Flexible working hours with autonomy over your schedule.
- Work with a multicultural, mission-driven, and innovative team.
- Training and ongoing product support provided.
- Competitive freelance compensation: 13.5–15.5 € per hour , with the first 2 weeks at 50% for onboarding.
- Start date: 5th January or 2nd February.
- Shift details and final working hours: TBD .
- Competitive base rate
- Remote work across the World.
- Supportive multicultural team
- Dynamic and sustainable industry
- Phone interview with Workster recruiter
- Online language test (German + English if needed)
- HR interview
- Final interview with the Hiring Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.