Virtual Assistant - Fluent English - Remote - U.S. Market

Bluedot BPO Solutions; Brasil; Remote; BRL 36,000 - 43,000; Full time

Benefits offered by this job

Growth opportunities

Job stability

Training programs

International exposure

Job summary

Blue Dot is seeking a strategic remote support professional to assist our U.S. clients from Brazil, focusing on operational efficiency, service excellence, and cross-functional coordination in a fully remote setup.

You will handle executive support, recruitment, CRM usage, and financial tasks, while maintaining calendars, reporting, and stakeholder communication. Fluent English and strong organizational skills are required to thrive in our international, dynamic environment.

Qualifications

• Fluent English (C1 or C2) – will be assessed during the process.
• Clear, professional, and objective communication skills.
• Strong organizational skills, productivity focus, and multitasking ability.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM systems, project management tools, or automation tools.
• Previous experience in administrative roles, customer service, recruitment, or remote support.

Responsibilities

• Act as a strategic remote support professional for U.S.-based clients, focusing on operational efficiency and service excellence.
• Executive and Administrative Support: Managing calendars, meetings, and appointments; handling corporate emails and preparing executive reports; supporting administrative routines.
• International Recruitment: Sourcing and screening candidates for U.S.-based roles; conducting calls, interviews, and follow-ups; scheduling, onboarding, and data maintenance.
• Commercial Support: Prospecting and qualifying leads; market research; CRM/email/LinkedIn interactions; assisting with sales reports and forecasts.
• Customer Experience: Providing support via phone, email, and chat; resolving customer requests; collecting feedback and supporting retention strategies.
• Project Management Office: Assisting with timelines, meetings, and task delegation; updating documents and tracking deliverables; supporting social media, content creation, and data entry.
• Accounts Receivable: Issuing and sending invoices; monitoring payments and tracking balances; assisting in financial reports.

Skills

English proficiency

Communication

Organizational skills

Remote work experience

Multitasking

Tools

Microsoft Office Suite

CRM systems

Project management tools

Automation tools

Job description

Blue Dot , headquartered in São Paulo, is a leading company in the Contact Center and Business Process Outsourcing (BPO) segment, with over 10 years of international experience. Specialized in Staffing solutions for companies in the United States, we connect highly qualified talent in Brazil with global career opportunities. Our operation is strategically located in one of the largest metropolitan areas in the world, allowing us to access a broad, diverse, and highly skilled workforce.

Value Package for the Professional Salary: R$ 3,500.00

• Structured career plan: real opportunities for growth into leadership positions
• Professional stability: permanent position with a long-term focus
• Continuous development: regular technical and behavioral training
• Multicultural and dynamic environment with international exposure

Mandatory Requirements

• Fluent English (C1 or C2 level, both spoken and written) - will be assessed during the process
• Clear, professional, and objective communication skills
• Strong organizational skills, productivity focus, and multitasking ability
• Proficiency in Microsoft Office Suite
• Familiarity with CRM systems, project management tools, or automation tools
• Previous experience in administrative roles, customer service, recruitment, or remote support

General Job Information

• Schedule: Monday to Friday, from 12:00 PM to 9:00 PM (Brasília time)
• Employment type: Full-time
• Work model: 100% remote

Key Responsibilities

• You will act as a strategic remote support professional for our clients in the United States, focusing on operational efficiency, service excellence, and commercial support.
• Executive and Administrative Support: Managing calendars, meetings, and appointments; Handling corporate emails and preparing executive reports; Supporting administrative routines.
• International Recruitment: Sourcing and screening candidates for U.S.-based roles; Conducting cold calls, interviews, and follow-ups; Scheduling interviews and onboarding processes; Updating and maintaining databases.
• Commercial Support: Prospecting and qualifying leads; Conducting market research and interacting via CRM, email, and LinkedIn; Assisting with sales reports and forecasts.
• Customer Experience (CX): Providing support via phone, email, and chat; Efficiently resolving customer requests; Collecting feedback and supporting retention strategies.Project Management (PMO): Assisting with timelines, meetings, and task delegation; Updating documents and tracking deliverables; Supporting social media, content creation, and data entry.
• Accounts Receivable (Finance): Issuing and sending invoices; Monitoring payments and tracking outstanding balances; Assisting in preparing financial reports.

Desired Profile

• Analytical, resilient, and strategic mindset
• Ability to adapt to different demands and industries
• Interest in building a long-term international career

Remote work location: This role is 100% remote and open to professionals throughout Brazil. São Paulo is used only as the advertising location; residency in São Paulo is not required.