VIP Account Manager

Duelbits; Brasil; Teletrabalho; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first model

Competitive upside with performance

Clear progression path to Senior VIP

Resumo da oferta

Duelbits is seeking a Junior VIP Manager to support the VIP experience across casino, sportsbook, and Predict. You’ll work with the Senior VIP Manager on onboarding, engagement, and retention while building hands-on VIP portfolio management.

This execution-focused role is designed for someone looking to grow into a senior VIP position within iGaming and crypto, with a remote-first, international collaboration model and ongoing guidance from senior leadership.

Qualificações

• 1-3 years’ experience in VIP support, account management, CRM, customer success, or related roles.
• Strong interest in VIP portfolio management, player engagement, and retention strategies.
• Good analytical awareness with comfort reviewing player activity and basic performance data.
• Clear written and verbal communication skills.
• Strong organisational skills and attention to detail.

Responsabilidades

• Support the management of assigned VIP players in line with segmentation, tiers, and engagement frameworks.
• Monitor player activity and engagement signals, escalate risks or opportunities to the Senior VIP Manager.
• Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within guidelines.
• Maintain accurate records of player interactions, offers, and portfolio actions.

Conhecimentos

VIP portfolio management

Player engagement

Retention strategies

CRM

Communication

Descrição da oferta de emprego

Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict, where real-world outcomes become tradable markets.

Built for players who live online, move fast, and expect more, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment. We work globally, partner with top-tier brands and talent, and continuously push to do things differently.

At Duelbits, VIP is a core commercial engine, driving loyalty, long-term value, and brand status.

What we are looking for

Duelbits is looking to engage a Junior VIP Manager to help deliver and evolve our VIP experience across casino, sportsbook, and Predict.

You’ll work in close alignment with a Senior VIP Manager, assisting with player engagement, onboarding, and retention activity while building hands‑on experience in VIP portfolio management. This is an execution‑first opportunity designed for someone looking to grow into a senior VIP role within iGaming and crypto.

What you will be doing

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.


• Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.


• Assist with execution of incentives, bespoke offers, limits, and re‑engagement actions within agreed guidelines.


• Maintain accurate records of player interactions, offers, and portfolio actions.

Player Engagement & Retention

• Deliver proactive, timely communication with VIP players to support engagement and retention.


• Assist with onboarding new VIP players and ensuring a smooth early‑stage experience.


• Support reactivation and retention initiatives designed by senior VIP leadership.


• Contribute observations on player preferences, behaviour, and feedback.

Marketing, Visibility & Experience Support

• Support VIP‑related marketing initiatives in collaboration with CRM, social, and partnerships teams.


• Assist with visibility and execution of VIP benefits, experiences, and promotions.


• Contribute to VIP community touchpoints (e.g. Discord, social channels) as required.


• Work closely with the Senior VIP Manager to align on priorities, player treatment, and portfolio actions.


• Participate in internal discussions around portfolio performance, engagement tactics, and improvement opportunities.


• Develop commercial understanding of player economics, incentives, and long‑term value creation.

What you bring

• 1-3 years’ experience in VIP support, account management, CRM, customer success, or related roles, ideally within iGaming or a digital‑first environment.


• Strong interest in VIP portfolio management, player engagement, and retention strategies.


• Good analytical awareness with comfort reviewing player activity and basic performance data.


• Clear written and verbal communication skills.


• Strong organisational skills and attention to detail.


• Ability to operate in a fast‑paced, always‑on environment.


• Interest in crypto, gaming, sports, or digital entertainment is a strong plus.

What we offer

• Competitive service fees with performance‑linked upside.


• Remote‑first, international collaboration model.


• Ongoing guidance and development under senior VIP leadership.


• Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow.