Trilingual Site Facing Line Manager

IQVIA; São Paulo; Teletrabalho; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Site Facing Line Manager to enhance clinical study execution. In this pivotal role, you will support clinical research staff, ensuring quality delivery and performance throughout the study lifecycle. You'll engage with site workers, manage administrative tasks, and contribute to process improvements, all while working in a dynamic, home-based environment. This is an exciting opportunity to make a significant impact in the healthcare sector by facilitating efficient study operations and mentoring colleagues. Join this forward-thinking company to help accelerate the development of medical treatments and improve patient outcomes worldwide.

Qualificações

• 5+ years of experience in clinical trials with a focus on site-based processes.
• Strong knowledge of ICH/GCP and regulatory guidelines.

Responsabilidades

• Collaborate with teams to support execution of study tasks for site workers.
• Ensure administrative requirements of site workers are met.

Conhecimentos

Clinical Trials

Patient Recruitment

Site-Based Processes

ICH/GCP Guidelines

Time Management

Problem Solving

Interpersonal Skills

Ferramentas

WMT

Descrição da oferta de emprego

The Site Facing Line Manager (SFLM) supports clinical study execution by assisting clinical research staff dedicated to specific studies at a research site, with the goal of accelerating study deliverables. The role aims to ensure quality delivery of site worker services and overall performance throughout the study lifecycle.

This is a home-based role.

RESPONSIBILITIES

1. Collaborate with the PSCS team and project delivery teams to support execution of study tasks for site workers supporting research sites within the SES project scope.
2. Engage with workers and internal teams to ensure timely and high-quality task delivery.
3. Ensure administrative requirements of site workers are met, including timecoding and timesheet completion.
4. Enable site workers to perform their tasks by:
   • Ensuring technical system access required by IQVIA.
   • Ordering and tracking supplies for site workers.
5. Communicate with site workers and project teams to monitor and improve service quality and impact.
6. Make operational and tactical recommendations based on site and study performance.
7. Conduct regular one-on-one meetings and performance reviews.
8. Document tasks and activities in departmental systems (e.g., WMT).
9. Participate in candidate selection through interviews and interactions with HR, HCPN Staffing partners, and administrative processes.
10. Manage effort forecasting for assigned sites.
11. Serve as an escalation point for site worker challenges.
12. Contribute to process development and improvement projects.
13. Mentor SES colleagues as needed.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Approximately 5 years of experience in clinical trials.
• Knowledge of patient recruitment and site-based processes and workflows.
• Ability to apply ICH/GCP and regulatory guidelines.
• Languages:
  • In Argentina: Native Spanish, advanced English and Portuguese.
  • In Brazil: Native Portuguese, advanced Spanish and English.
• Effective time management and organizational skills to handle competing priorities.
• Strong attention to detail.
• Flexibility and adaptability in a dynamic, global environment.
• Excellent interpersonal and problem-solving skills; ability to build relationships and use a consultative approach.
• Experience in interviewing and candidate selection is a plus.

IQVIA is a leading global provider of clinical research services, insights, and healthcare intelligence. We create connections to accelerate development and commercialization of medical treatments to improve patient outcomes worldwide. Learn more at https://jobs.iqvia.com

About the company

IQVIA, formed from IMS Health and Quintiles, is committed to providing solutions that enable healthcare innovation, maximize opportunities, and advance healthcare. We achieve this through breakthroughs in insights and technology.