Travel Customer Service Representative (Remote)

manatal-264; Recife; Teletrabalho; BRL 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Access to travel perks and discounts

Ongoing training and development

Resumo da oferta

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualificações

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or service-oriented roles is preferred.
• Strong organizational skills and attention to detail.

Responsabilidades

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conhecimentos

Clear communication

Customer service

Organizational skills

Tech proficient

Multitasking

Travel passion

Ferramentas

Booking systems

Descrição da oferta de emprego

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.