Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Curitiba; Teletrabalho; BRL 261 000 - 391 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Travel discounts

Career development

Resumo da oferta

Prestige Travel Agency by Mich seeks a Travel Experience Specialist (Luxury & Leisure) to plan and manage exceptional itineraries. This fully remote role delivers high-quality service, personalized support, and seamless coordination for clients before, during, and after their trips.

You will work with clients to understand preferences, handle leisure and luxury reservations, communicate documentation requirements, monitor bookings for accuracy, and resolve questions with a client-focused

Qualificações

• Customer service experience in travel, hospitality, or related field.
• Able to work independently in a remote environment.
• Strong communication and attention to detail.
• Familiar with digital tools and booking platforms.
• Passion for travel and creating positive client experiences.

Responsabilidades

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Conhecimentos

Communication

Interpersonal skills

Customer service

Remote work

Organization

Ferramentas

Booking platforms

CRM software

Descrição da oferta de emprego

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.