Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Florianópolis; Teletrabalho; BRL 48 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Flexible schedule

Travel discounts

Training provided

Resumo da oferta

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to design and oversee exceptional travel experiences for discerning clients, from initial planning to post-trip follow-up, all from a home office.

You’ll coordinate luxury itineraries, communicate essential details, and ensure bookings are accurate while delivering high-touch service with professionalism and care.

Qualificações

• Experience in travel, hospitality, or related field preferred.
• Ability to work independently in a remote environment.
• Strong attention to detail and organizational skills.
• Excellent oral and written communication.
• Experience handling leisure and luxury travel reservations is a plus.

Responsabilidades

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel details, documentation requirements, and agency guidelines.
• Monitor bookings for accuracy and follow up on client satisfaction.
• Maintain records and update internal systems as needed.

Conhecimentos

Strong communication

Interpersonal skills

Remote work

Excellent organization

Digital tools

Ferramentas

Booking platforms

CRM systems

Descrição da oferta de emprego

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.