Training Analyst

99; São Paulo; On-site; BRL 54,000 - 78,000; Full time

Job summary

99, part of DiDi Global Inc., is seeking a proactive Training Analyst to join its Restaurant Operation team in Brazil. You will design and deliver training materials for operational processes, work with Operations and Quality teams, and support the learning platform to ensure teams execute processes correctly.

You'll assess training needs, build assessments, maintain the knowledge base, and collaborate across Processes, Operations, and Quality to keep training aligned with updated rules.

Qualifications

• Experience designing training materials for corporate or tech environments.
• Ability to communicate clearly with global teams in English.
• Proven skill in turning complex rules into simple explanations.
• Experience with AI tools to accelerate content creation.
• Capable of working independently and managing multiple priorities.

Responsibilities

• Training Design and Delivery: Create training materials for our operational processes and deliver them to Operations and Quality teams, in person at our office and online.
• Training Needs Assessment: Talk to team leaders and stakeholders to understand where the operation struggles most, and turn those pain points into training that solves real problems.
• Learning Platform: Support the implementation and day-to-day use of our learning and communications platform.
• Assessment and Measurement: Build knowledge assessments for the trainings delivered and help define the training indicators and the training policy.
• Knowledge Base: Organize and maintain the training knowledge base, including documents and session recordings.
• Cross-functional Collaboration: Work closely with the Processes, Operations and Quality teams to keep training aligned with the latest rules and process changes.

Skills

Training design

Communication skills

English proficiency

AI tools

Proactive mindset

Job description

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

We're looking for a proactive, communicative Training Analyst to join the Restaurant Operation team. This role is crucial for making sure that the Operations and Quality teams, including our outsourced partners, know exactly how to execute our processes and why.

In this role, you'll be...

• Training Design and Delivery: Create training materials for our operational processes and deliver them to Operations and Quality teams, in person at our office and online.
• Training Needs Assessment: Talk to team leaders and stakeholders to understand where the operation struggles most, and turn those pain points into training that solves real problems.
• Learning Platform: Support the implementation and day-to-day use of our learning and communications platform.
• Assessment and Measurement: Build knowledge assessments for the trainings delivered and help define the training indicators and the training policy.
• Knowledge Base: Organize and maintain the training knowledge base, including documents and session recordings.
• Cross-functional Collaboration: Work closely with the Processes, Operations and Quality teams to keep training aligned with the latest rules and process changes.

We're eager to be in touch because you have...

• English: Ability to communicate in writing and speech in English, to work with global teams, consume documentation and materials in English and align process improvements and new processes.
• 1-3 years of experience in corporate training, learning and development, or a similar role, preferably in a tech, logistics, delivery or operations company.
• Excellent communication skills, both written and verbal, with the ability to engage, motivate and captivate audiences, including outsourced operation teams.
• Proven experience creating training materials, and a knack for turning complex rules into simple, clear explanations.
• AI in everyday work: Hands-on use of AI tools to amplify your cognitive capacity, create materials faster and raise your performance.
• Ability to work independently and proactively uncover needs, even when processes and rules are not yet fully mapped, and manage multiple priorities.
• Comfort working in an fast-paced environment, with the initiative to figure things out and propose ideas based on your market experience.

It's a plus if you have:

• Experience with gamification, turning complex or dry topics into immersive, dynamic training.
• Experience administering a learning management system (LMS).
• Experience with outsourced operations, audit or CX teams.

You’ll love working at DiDi because...

We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).