Training Analyst

DiDi Global; São Paulo; Hybrid; BRL 54,000 - 90,000; Full time

Job summary

DiDi Global is seeking a proactive Training Analyst to join the Restaurant Operation team in a hybrid role in São Paulo, Brazil. You will design and deliver training for operational processes, and ensure teams understand the why and how behind procedures.

You will support the learning platform, create assessments, and maintain the training knowledge base. Ideal candidates will have 1–3 years in corporate training, strong English communication, and experience turning complex rules into clear,

Qualifications

• 1-3 years of corporate training, learning and development, or similar role.
• Excellent communication skills in English, written and spoken.
• Proven experience creating training materials and simplifying complex rules.
• Hands-on AI tools to enhance productivity.
• Ability to work independently and manage multiple priorities.
• Experience gamifying training and administering LMS.

Responsibilities

• Training design and delivery for operational processes.
• Assess training needs with team leaders and stakeholders.
• Support implementation and day-to-day use of the learning platform.
• Create knowledge assessments and define training indicators and policies.
• Maintain training knowledge base and session recordings.
• Collaborate with Processes, Operations and Quality teams to align training with changes.

Skills

English communication

Training experience

Content creation

AI tools usage

Independent work

Collaborative skills

Stakeholder communication

Tools

LMS administration

Job description

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We're looking for a proactive, communicative Training Analyst to join the Restaurant Operation team. This role is crucial for making sure that the Operations and Quality teams, including our outsourced partners, know exactly how to execute our processes and why.

Role Responsibilities

• Training Design and Delivery: Create training materials for our operational processes and deliver them to Operations and Quality teams, in person at our office and online.

• Training Needs Assessment: Talk to team leaders and stakeholders to understand where the operation struggles most, and turn those pain points into training that solves real problems.

• Learning Platform: Support the implementation and day-to-day use of our learning and communications platform.

• Assessment and Measurement: Build knowledge assessments for the trainings delivered and help define the training indicators and the training policy.

• Knowledge Base: Organize and maintain the training knowledge base, including documents and session recordings.

• Cross-functional Collaboration: Work closely with the Processes, Operations and Quality teams to keep training aligned with the latest rules and process changes.

Role Qualifications

• English: Ability to communicate in writing and speech in English, to work with global teams, consume documentation and materials in English and align process improvements and new processes.

• 1-3 years of experience in corporate training, learning and development, or a similar role, preferably in a tech, logistics, delivery or operations company.

• Excellent communication skills, both written and verbal, with the ability to engage, motivate and captivate audiences, including outsourced operation teams.

• Proven experience creating training materials, and a knack for turning complex rules into simple, clear explanations.

• AI in everyday work: Hands-on use of AI tools to amplify your cognitive capacity, create materials faster and raise your performance.

• Ability to work independently and proactively uncover needs, even when processes and rules are not yet fully mapped, and manage multiple priorities.

• Comfort working in an fast-paced environment, with the initiative to figure things out and propose ideas based on your market experience.

It's a plus if you have:

• Experience with gamification, turning complex or dry topics into immersive, dynamic training.

• Experience administering a learning management system (LMS).

• Experience with outsourced operations, audit or CX teams.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).