Sales Training Manager

DiDi Global; Rio de Janeiro; On-site; BRL 60,000 - 90,000; Full time

Job summary

DiDi Global is seeking a Training Specialist to drive the 99food Commercial team initiatives in Brazil. You will deliver engaging training, develop courseware, and tailor content for local restaurants while collaborating with Sales Operations and Product teams to ensure effective onboarding and skill transfer.

The role requires strong English and Portuguese communication, at least 2 years in training or course development, and willingness to travel within Brazil.

Qualifications

• 2+ years of training execution and course development experience.
• Fluent in English and Portuguese; Chinese preferred.
• Able to independently develop course materials and conduct full-process training.
• Strong demand analysis and project planning abilities.
• Experience in SaaS, catering and retail industries preferred.

Responsibilities

• Train frontline teams and manage courseware development for basic SaaS product knowledge and local business etiquette in Brazil.
• Independently plan and implement small-scale training projects including onboarding, sales skills camps, and knowledge courses.
• Develop courseware, cases, and manuals; build a reusable material library and localized resources.
• Deliver engaging course teaching, using case explanations and practical exercises to ensure knowledge transfer.
• Support and optimize training systems; coordinate data stats, files, and materials; propose improvements.

Skills

Training delivery

Courseware development

SaaS knowledge

Bilingual EN/PT

Public speaking

Education

College degree

Tools

PowerPoint

Mind maps

CRM tools

Job description

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo.

BDRs at 99food are not just sellers - they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations.

The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and Product to ensure we reach the right restaurants with the right message, and deliver an onboarding experience that feels effortless.

The ideal candidate thrives in dynamic environments, enjoys being out in the field, and brings high energy, communication excellence, and a strong sense of ownership to every interaction.

Role Responsibilities

• Training Demand Mining & AnalysisProactively communicate with the frontline sales team and management, accurately mine post competency shortcomings and training needs through interviews, performance data reviews, questionnaire surveys and other methods, form standardized demand analysis reports, and provide core basis for training course design and plan adjustment.
• Courseware Development & Content PrecipitationIndependently complete the development of courseware, compilation of cases and writing of practical manuals for basic courses such as basic SaaS product knowledge, introductory sales skills and local business etiquette in Brazil; regularly optimize courseware content combined with business iteration and training effect feedback, build a reusable training material library, and precipitate localized training resources.
• Training Project Planning & ImplementationIndependently plan and implement small-scale training projects such as new employee onboarding training, sales skill improvement camps and product knowledge intensive courses, be responsible for the full link of scheme design, process coordination, on-site execution and closing review, flexibly optimize training forms to adapt to local scenarios in Brazil, and ensure the efficient implementation of projects.
• Course Teaching & Effect TransformationUndertake the independent teaching of basic training courses, use diversified teaching methods such as case explanation, practical exercise and interactive Q&A to mobilize classroom atmosphere and ensure teaching quality; track the application of students' skills after class, collect feedback and optimize teaching methods to promote the transformation of training knowledge into practical ability.
• Training System Support & OptimizationAssist in building and maintaining the internal lecturer resource pool, be responsible for daily communication, teaching assistance and empowerment support for lecturers; coordinate the work of training data statistics, student file management and material filing, regularly participate in training work reviews, output optimization suggestions at the execution level, and help the iteration and upgrading of the training system.

Role Qualifications

• Educational BackgroundCollege degree or above, majors such as Human Resource Management, Education, Marketing and Chinese Language and Literature are preferred.
• Language Proficiency：Fluent in English and Portuguese (both spoken and written). Proficiency in Chinese is preferred. Able to independently develop course materials, conduct full-process training, and communicate with cross-functional teams.
• Work Experience2 years and above of experience in training execution and course development, experience in training or basic teaching in the SaaS, catering and retail industries is preferred; outstanding fresh graduates (with experience in campus training activity planning and courseware development) will be considered on a case-based basis.
• Core CompetenciesIndependent courseware development and copywriting ability, proficient in using courseware production tools such as PPT and mind maps; good teaching expression and classroom control ability, good at designing interactive links combined with business scenarios; with basic demand analysis and project planning ability, strong execution ability, able to efficiently promote training implementation.
• Other RequirementsFamiliar with the full-process operation of training, have a certain understanding of Brazil's local culture and business environment; strong goal orientation and cross-departmental collaboration ability, strong sense of responsibility, willing to deeply cultivate the Brazilian market for the long term, and adapt to the team's business trips and work rhythm during the training peak period.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups-99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms