Tiktok Shop & Marketplace Operations Specialist

Lago; São Paulo; Remote; BRL 88,000 - 125,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Innovative culture

Job summary

Lago is hiring a TikTok Shop and Marketplace Operations Specialist (VA) to support our growing US athletic apparel reseller portfolio. This remote role covers TikTok Shop Seller Center operations, returns, listings, and Shopify/Shein dropship activities from Latin America.

You will monitor account health, file appeals with evidence, and keep records organized while collaborating with marketing and affiliates.

Qualifications

• 2+ years operating a US TikTok Shop from the seller side in Seller Center.
• Hands-on appeals experience for listing violations or shop actions.
• Experience with returns and refunds queue, including disputed returns.
• Experience creating multi-variant listings with images and attributes.
• Organized daily queues, logs and deadlines.
• Proficient in Google Sheets (filters, lookups, formulas).
• Excellent written English.
• Daily use of AI tools for appeals, replies and docs.

Responsibilities

• Own account health, appeals, and brand props with evidence.
• Manage returns/refunds queue, including partial refunds.
• Create and maintain multi-variant listings with templates.
• Coordinate with fulfillment across channels (Amazon MCF, TikTok).
• Process dropship and Shopify-related orders as needed.
• Write SOPs, updates and weekly operational summaries.

Skills

TikTok Shop Center ops

Appeals handling

Returns & refunds

Multi-variant listings

Log tracking & logs

Google Sheets

Written English

AI tools (Claude/ChatGPT)

Tools

TikTok Shop Seller Center

Shein Seller Center

Shopify admin

4Seller

Amazon Seller Central

Google Sheets & Drive

Slack

Asana

Gmail

Loom

Claude

Job description

Job Title: TikTok Shop and Marketplace Operations Specialist (VA)
Location: Remote ( Latin America )
Schedule: Monday - Friday. 9AM - 5PM EST
Salary Range:$1,400–$2,000 USD per month, with flexibility to offer a higher rate for exceptional candidates with extensive TikTok Shop Seller Center experience.

HireLago connects top remote talent with fast-growing US companies. We are hiring on behalf of a fast-growing US athletic apparel and footwear reseller that carries Nike, Adidas and other major athletic brands.

Amazon US is the company's largest channel, and TikTok Shop is its fastest-growing one. The team sells on TikTok Shop, fulfills through Amazon Multi-Channel Fulfillment and Fulfilled by TikTok, and runs an active affiliate and creator sample program. It also sells on Shein, dropships for a retail partner through Shopify, and plans to launch its own Shopify storefront.

The Role

This is a newly created, hands-on operations role focused on TikTok Shop, with the rest of your time on Shein, Shopify dropship orders and the upcoming Shopify storefront. You will own the recurring daily work so the channel runs cleanly, starting with three areas you already know well: account health and appeals, returns and refunds, and listing creation and maintenance.

The role is intentionally broad. We are hiring for strong TikTok Shop Seller Center fundamentals and sound judgment, and you will be trained on more of the business over time.

Reporting Structure

• Reports to the TikTok Shop and Multichannel Lead
• Partners closely with the Marketing Manager, TikTok Shop and Affiliates, on samples, creator issues and promotions
• CEO involvement for strategic decisions only

What You'll Do

Account health and appeals

• Monitor TikTok Shop account health daily: performance metrics, policy violations, listing takedowns, product and IP flags.
• Draft, file and follow up on appeals with the right evidence (invoices, brand authorization, product proof) so they are approved the first time.
• Prepare brand authorization and product qualification applications, and keep records organized.
• Keep a log of every violation, appeal, outcome and root cause, and elevate anything that threatens shop standing right away.

Returns, refunds and customer issues

• Own the return and refund queue in Seller Center within TikTok's timelines, including refund-only and partial refunds.
• Act on items graded by the returns processor: accept, reject, appeal or dispute returns that don't match what was sold.
• Track return reasons, rates and refund amounts by product, and flag listings with abnormal returns.
• Answer customer messages on orders, returns and shipping on time, and coordinate with fulfillment (Amazon MCF and Fulfilled by TikTok).

Listings and catalog

• Create apparel and footwear listings: titles, descriptions, color and size variants, images, size charts, attributes, pricing and shipping templates.
• Fix suppressed or deactivated listings and keep attributes, images, copy and shipping templates accurate.
• Keep TikTok Shop listings mapped to the Amazon catalog through a UPC-based product map.

Other marketplaces (smaller share of the role)

• Create and maintain listings on Shein and the upcoming Shopify storefront.
• Process dropship orders through Shopify and keep status and tracking current.
• Handle returns, customer messages, account health and appeals on Shein and Shopify.

Growth areas (trained over time)

• Inventory sync across TikTok Shop, the listing tool and Amazon FBA so nothing oversells.
• Written SOPs with Loom walkthroughs for the processes you own.
• Promotions and campaign setup, affiliate sample requests, and Shopify storefront setup.

Reporting

• Send a short weekly operations summary: account health, open appeals, returns and refunds, orders, listings, open issues and next week's priorities.
• Keep the trackers behind it current (violation log, returns log, listing backlog).

Requirements

• 2+ years operating a US TikTok Shop from the seller side in Seller Center, for a seller, agency or VA service. Creator-side or affiliate-only experience does not qualify on its own.
• Hands-on appeals experience for listing violations or shop-level actions.
• Hands-on experience with the returns and refunds queue, including disputed returns and partial refunds.
• Experience creating and maintaining multi-variant listings (color and size) with images, attributes and shipping templates.
• A reliable, organized approach to daily queues, logs and deadlines.
• Working skill in Google Sheets (filters, lookups, basic formulas)
• Excellent written English.
• Daily use of AI tools, especially Claude (also ChatGPT or Gemini), for appeals, customer replies, listing copy and documentation.

Nice to Have

• Amazon Seller Central experience (account health, returns or catalog).
• Multichannel listing tools such as 4Seller, and Amazon MCF or Fulfilled by TikTok.
• TikTok Shop affiliate operations or tools like Euka and FastMoss.
• Branded athletic apparel or footwear, including brand authorization on TikTok Shop.
• Seller-side Shein experience, Shopify admin or dropship fulfillment.

Tools You'll Use

TikTok Shop Seller Center, Shein Seller Center, Shopify admin, 4Seller, Amazon Seller Central, Google Sheets and Drive, Slack, Asana, Gmail, Loom and Claude (Pro account provided).

Who Thrives Here

• You clear recurring queues every day without being chased.
• You figure out fixes when policies change, document them and move on.
• You make judgment calls and bring recommendations.
• You write clear appeals, customer replies, SOPs and updates.
• You want to learn the whole operation and ask for more scope.
• You work AI-first and are willing to push back with your own opinion.

Growth Path

As TikTok Shop scales, the other marketplaces grow and the Shopify storefront launches, you can take on promotions, inventory and affiliate support, help train new team members, and grow into owning all non-Amazon marketplace operations.

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.