Tier 2 / Tier 3 Helpdesk Technician

Hexis Consulting; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company that specializes in connecting talented remote professionals with businesses that value their contributions. As a Tier 2 / Tier 3 Helpdesk Technician, you will play a crucial role in providing advanced technical support and troubleshooting for various issues. This fully remote position offers a supportive work environment where your skills are appreciated, and your career development is prioritized. With a focus on job stability and growth, you will be part of a team that values your hard work and fosters long-term relationships. If you're ready for a meaningful career that respects your talents, this opportunity is for you.

Serviços

Stable Employment

Continuing Education Courses

Employment Opportunities for Friends and Family

Qualificações

• Strong problem-solving and critical thinking skills are essential.
• Good written and spoken English for effective communication.

Responsabilidades

• Provide Tier 2 / Tier 3 support for escalated technical issues.
• Diagnose and resolve advanced hardware, software, and networking issues.

Conhecimentos

Problem Solving

Critical Thinking

Communication Skills

Interpersonal Skills

Organizational Skills

Descrição da oferta de emprego

We specialize in connecting skilled, motivated remote professionals with businesses that value your unique talents and contributions.

We know what it’s like to want a workplace where you feel supported, appreciated, and excited to show up every day. That’s why we partner with businesses that are committed to creating a positive work environment and fostering long-term relationships with their team members.

Why Join Us?

• Job Stability & Growth: We prioritize retention, meaning you’ll work with companies that are invested in your success and career development.
• Supportive Work Environment: We match you with businesses that appreciate your skills and empower you to shine.
• Be Valued, Not Commoditized: You’re more than just a number here. We connect you with employers who truly respect and reward your hard work.

If you’re looking for a meaningful and rewarding career with an employer that values your talents, you are in the right place to start.

The Role

We are seeking skilled and motivated fully remote Tier 2 / Tier 3 Helpdesk Technicians. This role involves advanced technical support and troubleshooting for hardware, software, and network-related issues, ensuring the highest level of client satisfaction. You will act as an escalation point for complex issues, contributing to smooth IT operations and systems reliability.

Responsibilities

• Provide Tier 2 / Tier 3 support for escalated technical issues from the helpdesk.
• Diagnose, troubleshoot, and resolve advanced hardware, software, and networking issues.

Ideal Profile

• Strong problem solving and critical thinking skills.
• Good written and spoken English to effectively liaise with stakeholders in the region.
• Experience with American / Canadian / British / Australian business communications.
• Stay organized and keep up to date on your tickets.
• Ability to work well within a team.
• Excellent communication and interpersonal skills.
• Highly goal-driven and able to work well in fast-paced environments.
• Strong team player who can manage multiple stakeholders.

What's on Offer?

• Stable, Long Term Employment with Tons of Opportunity to Learn.
• Company paid continuing education courses.
• Employment opportunities for friends and family through our staffing agency.