TELECOM ANALYST

ScanSource; São Paulo; Presencial; BRL 111 600 - 156 240; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vale-alimentação

Seguro saúde

Modelo de trabalho híbrido

Participação nos lucros

Resumo da oferta

A ScanSource, localizada em São Paulo, busca um Analista de Telecomunicações Pleno para otimizar o ambiente de telecomunicações dos clientes. O profissional deve ter 3–5 anos de experiência em análise e compras, além de fluência em inglês para interagir com a sede nos EUA.

Oferecemos um salário competitivo e benefícios como vale-alimentação, seguro saúde e um modelo de trabalho híbrido (três dias no escritório e dois dias remotos).

Qualificações

• Bacharelado em áreas relacionadas ou experiência equivalente.
• Inglês fluente para reuniões diárias com a sede nos EUA.
• 3–5 anos de experiência em análise de telecomunicações ou consultoria de TI.

Responsabilidades

• Analisar despesas e tendências de uso em telecomunicações.
• Liderar atividades de compras de telecomunicações, incluindo desenvolvimento de RFPs.
• Gerenciar relacionamentos com fornecedores e garantir conformidade com SLA.

Conhecimentos

Análise de telecomunicações

Gestão de fornecedores

Inglês fluente

Microsoft Excel

Experiência com plataformas TEM

Conhecimento de tecnologias de telecomunicações

Formação académica

Bacharelado em Tecnologia, Engenharia ou Negócios

Ferramentas

Sakon

Tangoe

Calero

Descrição da oferta de emprego

Descrição da vaga

About the Company

SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.

As SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.

We are currently seeking a Mid-Level Telecom Analyst with experience in telecom procurement and expense management to support clients in optimizing their telecommunications environment.

This professional will act as an extension of client telecom and IT teams, supporting sourcing initiatives, vendor management, and telecom operations, ensuring cost optimization, operational efficiency, and high-quality service delivery across legacy and emerging technologies.

Responsabilidades e atribuições

• Analyze telecom expenses, usage trends, and billing data to identify cost-saving opportunities.
• Lead telecom procurement activities, including RFP/RFQ development, vendor sourcing, and bid evaluation.
• Perform invoice auditing and invoice validation to eliminate billing errors and optimize costs.
• Manage vendor relationships, monitoring KPIs and ensuring compliance with service level agreements (SLAs).
• Support project management of telecom implementations, migrations, and upgrades.
• Conduct site audits to validate telecom inventory, services, and infrastructure.
• Oversee wireless mobility management, including device lifecycle, plan optimization, and usage monitoring.
• Manage telecom service orders (wireless and wireline), ensuring accuracy and timely delivery.
• Collaborate with clients to assess telecom needs and recommend cost-effective solutions.
• Support telecom audits, inventory management, and lifecycle tracking of assets.
• Assist in the design and implementation of telecom solutions such as SIP, WAN, VoIP, and IoT.
• Provide support for legacy telecom systems and basic TDM environments.
• Evaluate and support the adoption of emerging technologies, including IoT and cloud communications.
• Utilize telecom expense management (TEM) platforms (e.g., Sakon, Tangoe, Calero, MOTUS).
• Develop reports and dashboards, including cost analysis, variance tracking, and executive insights.
• Prepare reports, dashboards, and presentations with actionable insights for clients.
• Stay updated on telecom market trends, pricing models, and emerging technologies.

Requisitos e qualificações

• Bachelor’s degree in Technology, Engineering, Business, or related fields, or equivalent experience.
• Fluent English, with the ability to participate in daily meetings and prepare reports for the U.S. headquarters.
• 3–5 years of experience in telecom analysis, procurement, sourcing, or IT consulting.
• Strong knowledge of telecom services including voice, data, wireless/IoT, VoIP, and WAN.
• Hands‑on experience with TEM platforms, reporting, analytics, and dashboards (Sakon, Tangoe, Calero).
• Experience managing wireless mobility environments (devices, plans, and carriers).
• Knowledge of telecom technologies such as SIP, WAN, IoT, cloud services, UCaaS, CCaaS, and legacy systems (TDM).
• Experience with telecom order management (MACD processes – Moves, Adds, Changes, Disconnects).
• Advanced proficiency in Microsoft Excel.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with major telecom vendors (e.g., Cisco, AT&T, Verizon, Lumen).

Informações adicionais

• Employment under CLT regime (Brazil).
• Competitive salary, aligned with current market standards.
• Meal and/or food allowance (BRL 40.00 per business day).
• Transportation allowance or free on-site parking.
• Health insurance plan.
• Dental insurance plan.
• TotalPass.
• Hybrid work model (3 days on‑site and 2 days remote).
• Must reside in São Paulo, SP, or the surrounding metropolitan area.
• Annual Profit‑Sharing Program (PPR), based on performance and goal achievement.
• Birthday Day Off.
• Life insurance.